German-Speaking Customer Care Associate I (EMEA)

Align Technology, Inc.; Polska; Hybrid; PLN 42,000 - 72,000; Full time

Job summary

Align Technology, Inc. is seeking an Associate Customer Care Representative I in Poland to interact with customers and internal teams across pre- and post-sales functions. You will handle requests via phone, email, chat, and SMS, validate accounts, and document interactions in the CRM.

The role emphasizes accurate case resolution, adherence to quality guidelines, and timely LMS course completion. Fluency in German is preferred; English at B1/B2 is an asset, with a background in customer service

Qualifications

• 0–2 years of related experience.
• Proficiency in German is required.
• English knowledge at B1/B2 level would be an asset.
• Salesforce.com knowledge is a plus.
• CRM and customer service basics.
• MS Office proficiency (PowerPoint, Excel, Word).

Responsibilities

• Handle customer requests via phone, email, chat and SMS with professionalism.
• Validate customer accounts and document interactions in the CRM.
• Escalate cases to the appropriate team when needed.
• Process orders, product status inquiries, and account updates.
• Follow company quality guidelines and complete LMS courses on time.

Skills

German

English (B1/B2)

CRM basics

General customer service

Computer basics

Education

High School Diploma

Technical Degree

Tools

Salesforce.com

Microsoft Office

Job description

Align Technology, Inc. is seeking an Associate Customer Care Representative I in Poland to interact with customers and internal teams across pre- and post-sales functions. You will handle requests via phone, email, chat, and SMS, validate accounts, and document interactions in the CRM.

The role emphasizes accurate case resolution, adherence to quality guidelines, and timely LMS course completion. Fluency in German is preferred; English at B1/B2 is an asset, with a background in customer service