B2B Customer Experience Specialist — Account Management

Gates Corporation; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Job summary

Gates Corporation in Poland seeks a Customer Experience professional to manage key customer accounts, download/upload order data, analyze information, and ensure on-time delivery. You will handle pricing inquiries, emergency orders, backorders, tracking, and returns while guiding customers through product substitutions and information.

We value 2–4 years in B2B customer service, strong English and French language skills, excellent communication, and proficiency in Word/Excel; SAP/ERP experience

Qualifications

• 2–4 years of professional experience in customer service, preferably B2B in a fast-paced setting.
• Proven ability to manage and nurture relationships with business customers while collaborating effectively within a team.
• Self-starter with strong attention to detail and drive to ensure customer success through proactive follow-up.
• Decisive, with a willingness to take ownership and act quickly to resolve customer issues.
• Excellent written and verbal communication skills.

Responsibilities

• Independently managing key customer accounts, using portals to download/upload order information and analyze data to meet delivery requirements.
• Handle incoming customer calls and emails about pricing, availability, emergency order entry, backorders, tracking/shipping, freight forwarders and returns to achieve first-call resolution.
• Initiate and expedite production for Gates products based on customer requirements.
• Provide product information, substitutions, and competitive interchange information to customers.
• Utilize internal customer database to track customer cases and support CX metrics.

Skills

Customer service

B2B experience

Communication skills

Attention to detail

Tools

Excel

Word

SAP

ERP systems

Job description

Gates Corporation in Poland seeks a Customer Experience professional to manage key customer accounts, download/upload order data, analyze information, and ensure on-time delivery. You will handle pricing inquiries, emergency orders, backorders, tracking, and returns while guiding customers through product substitutions and information.

We value 2–4 years in B2B customer service, strong English and French language skills, excellent communication, and proficiency in Word/Excel; SAP/ERP experience