German-Speaking 1st Line IT Support

DCG; Polska; On-site; PLN 35,000 - 52,000; Full time

Benefits offered by this job

Private medical care

Co-financing for the sports card

Constant support of dedicated consult

DCG employee perks

Job summary

DCG is looking for a 1st Line Support with German to join our IT support team in Poland. You will handle inquiries via ticketing tools, email and phone, and resolve basic IT issues for European users.

Requirements include fluent German and English (B2), 6–12 months of similar role experience, strong communication, customer focus, and MS Office proficiency. We value questions-driven troubleshooting and timely issue resolution.

Qualifications

• Fluent German and English (B2).
• 1st line support experience is required (6–12 months).
• Ability to ask the right questions to identify issues.
• Excellent communication and a customer-focused mindset.
• Proficient in MS Office applications.
• Experience in providing first-line IT support.

Responsibilities

• Answer support queries via tools, phone and email.
• Maintain daily contact with users across Europe.
• Resolve basic IT issues encountered during office work.
• Document and log calls in the ticketing system.
• Escalate complex problems to appropriate teams.

Skills

German language (B2)

English language (B2)

Tools

MS Office

Job description

DCG is looking for a 1st Line Support with German to join our IT support team in Poland. You will handle inquiries via ticketing tools, email and phone, and resolve basic IT issues for European users.

Requirements include fluent German and English (B2), 6–12 months of similar role experience, strong communication, customer focus, and MS Office proficiency. We value questions-driven troubleshooting and timely issue resolution.