1st Line Support with German

DCG; Polska; On-site; PLN 35,000 - 52,000; Full time

Benefits offered by this job

Private medical care

Co-financing for the sports card

Constant support of dedicated consult

DCG employee perks

Job summary

DCG is looking for a 1st Line Support with German to join our IT support team in Poland. You will handle inquiries via ticketing tools, email and phone, and resolve basic IT issues for European users.

Requirements include fluent German and English (B2), 6–12 months of similar role experience, strong communication, customer focus, and MS Office proficiency. We value questions-driven troubleshooting and timely issue resolution.

Qualifications

• Fluent German and English (B2).
• 1st line support experience is required (6–12 months).
• Ability to ask the right questions to identify issues.
• Excellent communication and a customer-focused mindset.
• Proficient in MS Office applications.
• Experience in providing first-line IT support.

Responsibilities

• Answer support queries via tools, phone and email.
• Maintain daily contact with users across Europe.
• Resolve basic IT issues encountered during office work.
• Document and log calls in the ticketing system.
• Escalate complex problems to appropriate teams.

Skills

German language (B2)

English language (B2)

Tools

MS Office

Job description

Stanowisko: 1st Line Support with German

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

1st Line Support with German

Responsibilities:

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

Requirements:

• You have a good command of both German and English (minimum B2 level)
• You have at least 6-12 months of experience in a similar role
• You know how to ask the right questions to identify and understand customer needs and technical issues
• You have excellent communication skills and a customer-focused mindset
• You are proficient in MS Office applications
• You have practical experience in providing first-line technical support and resolving basic IT issues

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant