German-Speaking 1st Line IT Support | Private Medical

DCG; Polska; Hybrid; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Private medical care

Co-financing for the sports card

Constant support of dedicated consult

Job summary

DCG is seeking a 1st Line Support specialist fluent in German and English (minimum B2). The role involves handling queries via tools, phone, and email, and ensuring timely incident resolution across Europe.

You will log interactions, escalate when needed, and strive to keep customer satisfaction high. The ideal candidate has 6–12 months in a similar role, strong communication, and a customer-focused mindset with proficiency in MS Office.

Qualifications

• German and English at least B2 level.
• 6–12 months of experience in a similar role.
• Ability to ask the right questions to identify customer needs and technical issues.
• Excellent communication and a customer-focused mindset; proficient in MS Office and in providing first-line support.

Responsibilities

• Answer support queries via tools, phone, and email.
• Maintain daily contact with users across Europe.
• Resolve IT issues occurring during office work.
• Document and log calls in the ticketing tool.
• Delegate unresolved issues to appropriate teams and improve customer satisfaction.

Skills

German language

English proficiency

Communication skills

Customer focus

MS Office

Tools

MS Office

Job description

DCG is seeking a 1st Line Support specialist fluent in German and English (minimum B2). The role involves handling queries via tools, phone, and email, and ensuring timely incident resolution across Europe.

You will log interactions, escalate when needed, and strive to keep customer satisfaction high. The ideal candidate has 6–12 months in a similar role, strong communication, and a customer-focused mindset with proficiency in MS Office.