1st Line Support with German MS Office

DCG; Polska; Hybrid; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Private medical care

Co-financing for the sports card

Constant support of dedicated consult

Job summary

DCG is seeking a 1st Line Support specialist fluent in German and English (minimum B2). The role involves handling queries via tools, phone, and email, and ensuring timely incident resolution across Europe.

You will log interactions, escalate when needed, and strive to keep customer satisfaction high. The ideal candidate has 6–12 months in a similar role, strong communication, and a customer-focused mindset with proficiency in MS Office.

Qualifications

• German and English at least B2 level.
• 6–12 months of experience in a similar role.
• Ability to ask the right questions to identify customer needs and technical issues.
• Excellent communication and a customer-focused mindset; proficient in MS Office and in providing first-line support.

Responsibilities

• Answer support queries via tools, phone, and email.
• Maintain daily contact with users across Europe.
• Resolve IT issues occurring during office work.
• Document and log calls in the ticketing tool.
• Delegate unresolved issues to appropriate teams and improve customer satisfaction.

Skills

German language

English proficiency

Communication skills

Customer focus

MS Office

Tools

MS Office

Job description

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

1st Line Support with German

Responsibilities:

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

Requirements:

• You have a good command of both German and English (minimum B2 level)
• You have at least 6–12 months of experience in a similar role
• You know how to ask the right questions to identify and understand customer needs and technical issues
• You have excellent communication skills and a customer-focused mindset
• You are proficient in MS Office applicationsYou have practical experience in providing first-line technical support and resolving basic IT issues

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant

Personal Consulting Agency (License No. 4642)