German Speaker in Sofia: Exciting CX Relocation Role

Next Job Abroad; Poznań; On-site; PLN 66,000 - 79,000; Full time

Benefits offered by this job

Hotel stay

Relocation support

Training program

Private health insurance

Local perks access

Career growth opportunities

Job summary

Next Job Abroad in Sofia is seeking native or near-native German speakers to join its international customer support team. You will help German-speaking users via phone, live chat and email, resolving account issues and payments while living in Bulgaria’s expat hub.

Relocation assistance provided, 40 hours/week on a rotating schedule between 09:00 and 22:00, with a base gross monthly salary of €1,500 plus bonuses and local perks.

Qualifications

• Native or near-native German (C1/C2) and solid English (B2+)
• Experience in customer service, call centers, retail or hospitality
• EU Passport or right to work in Bulgaria
• Willing to relocate to Sofia for a long-term move
• Willing to work 40 hours/week on a rotating shift 09:00–22:00, Mon–Sun
• Tech-savvy with smartphones and digital platforms

Responsibilities

• Assist German-speaking customers via Phone, Live Chat, and Email with account settings, app download issues, and digital payment features (Play Store, gPay, Family Sharing, Books & Movies)
• Non-technical problem solving using CRM systems and knowledge bases
• Maintain a friendly communication style to turn hiccups into smooth customer moments

Skills

German (C1/C2)

English (B2+)

Customer service

Call center experience

Relocation mindset

Tech-savvy

CRM systems

Tools

CRM software

Job description

Next Job Abroad in Sofia is seeking native or near-native German speakers to join its international customer support team. You will help German-speaking users via phone, live chat and email, resolving account issues and payments while living in Bulgaria’s expat hub.

Relocation assistance provided, 40 hours/week on a rotating schedule between 09:00 and 22:00, with a base gross monthly salary of €1,500 plus bonuses and local perks.