German Speakers - Move to Sofia - Get Paid to Solve Digital Puzzles

Next Job Abroad; Poland; On-site; PLN 66,000 - 80,000; Full time

Benefits offered by this job

€1,500 Gross monthly base salary

21 days hotel stay on arrival

Relocation support

Fully paid training (3 weeks)

Health insurance + 50+ local perks

Career growth opportunities

Job summary

Next Job Abroad seeks a German-speaking customer support agent to join a world-leading digital app store team in Sofia, Bulgaria. You’ll assist users via phone, live chat, and email, handling account settings, app issues, and digital payments with a friendly, problem-solving approach.

Relocation to Sofia is encouraged, with EU passport or right to work in Bulgaria. The role offers a 40-hour week on rotating shifts, comprehensive onboarding, and long-term career growth within a global CX company.

Qualifications

• Native or near-native German (C1/C2) plus solid English (B2+).
• Background in customer service, call centers, retail or hospitality.
• EU passport or valid right to work in Bulgaria.
• Willingness to relocate to Sofia for a long-term move.
• Willingness to work 40 hours per week on a rotating shift (09:00–22:00).
• Tech-savvy with smartphones, apps and digital platforms.

Responsibilities

• Help German-speaking users via Phone, Live Chat and Email.
• Address account settings, app download issues and digital payments.
• Provide non-technical, step-by-step guidance using CRM systems.

Skills

German (C1/C2)

English (B2+)

Customer service experience

Communication skills

CRM systems

Tools

CRM software

Job description

Ready to trade high rent for sunshine, cheap drinks, and a real international career move?

If you have experience in customer service, retail, or call centers, you already know what it takes to help people and solve problems. Now imagine doing that work while living in Sofia, Bulgaria—one of Europe’s trendiest, most affordable expat hubs!

We are looking for native or near-native German speakers to join an international customer support team in Sofia starting September 11th. You will be supporting everyday users of the world’s biggest digital app store and media ecosystem.

Why Sofia?

• Vibrant Expat Scene: Meet hundreds of young international professionals, explore massive rooftop bars, and dive into a killer nightlife.
• Insane Purchasing Power: With Bulgaria’s low cost of living and a low 10% flat tax rate, your paycheck goes twice as far here compared to Germany or Austria.
• Nature on Your Doorstep: Hike, ski, or snowboard Mount Vitosha—located literally 20 minutes from the city center.

What you’ll actually do day-to-day:

• Help Real Users: Assist German-speaking customers via Phone, Live Chat, and Email with account settings, app download issues, and digital payment features (Play Store, gPay, Family Sharing, Books & Movies).
• Non-Technical Problem Solving: Guide users step-by-step using modern CRM systems and easy-to-follow knowledge bases.
• Bring Good Vibes: Turn quick technical hiccups into effortless customer moments with your friendly communication style.

Requirements

• Language Skills: Native or near-native German (C1/C2) + solid working English (B2+).
• Experience: Previous background in customer service, call centers, retail, or hospitality (so you know the ropes and love interacting with people!).
• Work Authorization: EU Passport or valid legal right to work in Bulgaria.
• Relocation Mindset: Genuinely motivated to relocate to Sofia for a long-term life and career move starting September 11th (or currently living locally in Sofia).
• Work Schedule: Flexible and open to working 40 hours per week on a rotative shift schedule between 09:00 and 22:00, Monday through Sunday.
• Tech-Savvy: Comfortable navigating smartphones, mobile apps, and digital platforms.

Benefits

• Monthly Earnings: €1,500 Gross monthly base salary + monthly performance bonuses.
• 21 Days Free Hotel Stay: 3 full weeks of covered accommodation on arrival while you check out flats stress-free.
• VIP Relocation Support: Private airport pickup, plus hands-on help with your local residency registration, bank accounts, and finding a permanent flat.
• Fully Paid Training: 3 weeks of interactive classroom onboarding starting September 11th to set you up for 100% success.
• Health & Lifestyle Perks: Private health insurance plus access to 50+ local perks (food vouchers, transport cards, gym/sports passes, and team social events).
• Career Growth: Clear internal promotion paths into Team Management, Quality Assurance, or Training within a global CX company.