German-Speaking Customer Support in Sofia — Relocation Included

Cbtalents; Poznań; On-site; PLN 78,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Temporary accommodation

Housing support

Multinational environment

Recruitment support

Job summary

Cbtalents is recruiting a German-speaking Customer Support Specialist to join an international team on-site in Sofia. You will handle German-speaking inquiries, provide clear responses in English when needed, and document interactions while escalating complex issues to the right team.

The role requires native or fluent German, good English, and willingness to relocate to Sofia. Relocation support and international environment are part of the offering.

Qualifications

• Native or fluent German
• Good command of English
• Customer service, hospitality, retail, or other customer-facing experience is a plus
• Strong communication and problem-solving skills
• Comfortable working in an international environment
• Open to relocating to Sofia, Bulgaria
• Eligible to work in Bulgaria / the EU

Responsibilities

• Support German-speaking customers through the available support channels
• Respond to customer questions clearly and professionally
• Assist with account, service, and general product-related inquiries
• Document customer interactions accurately
• Escalate more complex cases to the appropriate team
• Deliver a positive and customer-focused experience

Skills

German

English

Job description

Cbtalents is recruiting a German-speaking Customer Support Specialist to join an international team on-site in Sofia. You will handle German-speaking inquiries, provide clear responses in English when needed, and document interactions while escalating complex issues to the right team.

The role requires native or fluent German, good English, and willingness to relocate to Sofia. Relocation support and international environment are part of the offering.