German Speakers - Move to Sofia - Get Paid to Solve Digital Puzzles

Next Job Abroad; Wrocław; On-site; PLN 62,000 - 83,000; Full time

Benefits offered by this job

Hotel stay assistance (21 days)

Relocation support

Fully paid training

Health insurance

Employee perks program

Job summary

Next Job Abroad seeks a German-speaking customer support agent to join its international team in Sofia. You will assist users via phone, chat, and email, handling account settings, app issues, and digital payments in a fast-paced environment.

The role requires native or near-native German and good English, with relocation to Sofia for long-term growth. Expect a 40-hour week on rotating shifts from 09:00 to 22:00, with comprehensive onboarding and relocation support.

Qualifications

• Native or near-native German (C1/C2) + solid working English (B2+)
• EU Passport or valid right to work in Bulgaria
• Willingness to relocate to Sofia for long-term life and career move
• Willing to work a 40-hour week on a rotating shift 09:00–22:00
• Tech-savvy with smartphones, apps, and digital platforms

Responsibilities

• Assist German-speaking customers via Phone, Live Chat, and Email with account settings, app issues, and payments (Play Store, gPay, Family Sharing, Books & Movies)
• Guide users through problems using CRM systems and knowledge bases
• Maintain friendly communication and convert hiccups into positive customer moments

Skills

German (native)

English (B2+)

Customer support

CRM software

Tools

CRM software

Job description

Ready to trade high rent for sunshine, cheap drinks, and a real international career move? If you have experience in customer service, retail, or call centers, you already know what it takes to help people and solve problems. Now imagine doing that work while living in Sofia, Bulgaria—one of Europe's trendiest, most affordable expat hubs!

We are looking for native or near-native German speakers to join an international customer support team in Sofia starting September 11th. You will be supporting everyday users of the world's biggest digital app store and media ecosystem.

Why Sofia?

• Vibrant Expat Scene: Meet hundreds of young international professionals, explore massive rooftop bars, and dive into a killer nightlife
• Insane Purchasing Power: With Bulgaria's low cost of living and a low 10% flat tax rate, your paycheck goes twice as far here compared to Germany or Austria
• Nature on Your Doorstep: Hike, ski, or snowboard Mount Vitosha—located literally 20 minutes from the city center

What you'll actually do day-to-day:

• Help Real Users: Assist German-speaking customers via Phone, Live Chat, and Email with account settings, app download issues, and digital payment features (Play Store, gPay, Family Sharing, Books & Movies)
• Non-Technical Problem Solving: Guide users step-by-step using modern CRM systems and easy-to-follow knowledge bases
• Bring Good Vibes: Turn quick technical hiccups into effortless customer moments with your friendly communication style

Requirements

• Language Skills: Native or near-native German (C1/C2) + solid working English (B2+)
• Experience: Previous background in customer service, call centers, retail, or hospitality (so you know the ropes and love interacting with people!)
• Work Authorization: EU Passport or valid legal right to work in Bulgaria
• Relocation Mindset: Genuinely motivated to relocate to Sofia for a long-term life and career move starting September 11th (or currently living locally in Sofia)
• Work Schedule: Flexible and open to working 40 hours per week on a rotative shift schedule between 09:00 and 22:00, Monday through Sunday
• Tech-Savvy: Comfortable navigating smartphones, mobile apps, and digital platforms

Benefits

• Monthly Earnings: €1,500 Gross monthly base salary + monthly performance bonuses
• 21 Days Free Hotel Stay: 3 full weeks of covered accommodation on arrival while you check out flats stress-free
• VIP Relocation Support: Private airport pickup, plus hands-on help with your local residency registration, bank accounts, and finding a permanent flat
• Fully Paid Training: 3 weeks of interactive classroom onboarding starting September 11th to set you up for 100% success
• Health & Lifestyle Perks: Private health insurance plus access to 50+ local perks (food vouchers, transport cards, gym/sports passes, and team social events)
• Career Growth: Clear internal promotion paths into Team Management, Quality Assurance, or Training within a global CX company