German-Speaking Customer Support | Sofia, Bulgaria | Relocation Support

CB Talents SP; Kraków; On-site; PLN 96,000 - 131,000; Full time

Benefits offered by this job

Relocation support

Temporary housing

Housing assistance

Job summary

CB Talents SP is helping a client hire a German-speaking Customer Support Specialist to join an international team on-site in Sofia. You will assist German-speaking customers via chat, email, and phone, resolve inquiries, and document interactions.

You should be fluent in German, have good English, and enjoy working in a multicultural setting. Relocation and temporary housing are offered to support your move to Bulgaria.

Qualifications

• Native or fluent German, excellent written and spoken skills.
• Good command of English to communicate with international teams.
• Customer service, hospitality or retail experience is a plus.
• Strong communication and problem-solving abilities.
• Willingness to relocate to Sofia, Bulgaria and work on-site.

Responsibilities

• Support German-speaking customers through available channels.
• Respond to questions clearly and professionally.
• Assist with account, service, and product inquiries.
• Document customer interactions accurately.
• Escalate complex cases to the appropriate team.
• Deliver a positive, customer-focused experience.

Skills

German (native/fluent)

English

Customer service

Communication

Problem solving

Job description

Are you a fluent German speaker looking to build an international career in Bulgaria?

Our client is currently hiring a German-speaking Customer Support Specialist to join an international team on-site in Sofia.

And if Bulgaria has never been on your radar before, Sofia might surprise you.

It's a European capital with an international community, lively cafés and nightlife, rich history, and mountains just outside the city. Compared with many Western European capitals, Sofia can also offer a more accessible starting point for anyone looking to gain international experience while living abroad.

What You'll Do

• Support German-speaking customers through the available support channels
• Respond to customer questions clearly and professionally
• Assist with account, service, and general product-related inquiries
• Document customer interactions accurately
• Escalate more complex cases to the appropriate team
• Deliver a positive and customer-focused experience

What We're Looking For

• Native or fluent German
• Good command of English
• Customer service, hospitality, retail, or other customer-facing experience is a plus
• Strong communication and problem-solving skills
• Comfortable working in an international environment
• Open to relocating to Sofia, Bulgaria
• Eligible to work in Bulgaria / the EU

What Our Client Offers

• Relocation support
• Temporary accommodation upon arrival
• Support in finding long-term housing
• International and multicultural working environment
• Support throughout the recruitment and relocation process

Whether you're a recent graduate, looking for your first international experience, or simply ready for a new chapter abroad, this could be your opportunity to live in Sofia while building your career in an international company.

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