Dutch/English Multilingual CX Executive — Hybrid

CHEP Polska Sp. z o.o.; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

LuxMed Medical Insurance

Multisport Card

Transportation allowance

Employee Capital Plan

Employee Investment Plan

3 days paid volunteering leave

2 extra annual leave days after a year

Job summary

CHEP Polska Sp. z o.o. is seeking a Dutch and English-speaking Customer Service Executive to join our European Customer Service team.

You will resolve inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless, high-quality customer journey across Europe. This role offers a hybrid remote work model, exposure to multiple markets, and opportunities to develop skills in process improvement, data storytelling, and digital tools while delivering

Qualifications

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.
• Contact Centre, Shared Services, Customer Operations, or BPO environment.
• High-volume transactional processing.
• Experience supporting customers through multiple channels, including phone, email, and digital platforms.

Responsibilities

• Deliver exceptional service by managing customer inquiries, requests, and issue resolution across channels.
• Own customer interactions across multiple channels with timely communication.
• Support onboarding, account maintenance, and service delivery activities.
• Partner with Sales, Operations, Supply Chain, and Finance to deliver seamless customer solutions.
• Monitor service performance and drive customer satisfaction, loyalty, and retention.

Skills

Customer-first mindset

Strong communication

Relationship-building

Attention to detail

Problem-solving

Time management

Collaboration

Continuous improvement

Digital literacy

Job description

CHEP Polska Sp. z o.o. is seeking a Dutch and English-speaking Customer Service Executive to join our European Customer Service team.

You will resolve inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless, high-quality customer journey across Europe. This role offers a hybrid remote work model, exposure to multiple markets, and opportunities to develop skills in process improvement, data storytelling, and digital tools while delivering