German Back Office CSR | Hybrid Role with Training & Growth

Kennametal, Inc.; Poznań; Hybrid; PLN 60,000 - 78,000; Full time

Benefits offered by this job

Hybrid work

Starting training

Stable job

Multisport

Lunch pass

Language courses

Medicover

Job summary

Kennametal, Inc. in Poznan is seeking a Customer Service Representative (Back Office) for the German market. You will support customers via email, handle order and quotation documentation, and collaborate with manufacturing, logistics, and regional teams.

Ideal candidates have 1–3 years in customer service, strong attention to detail, and fluency in German and English. The role offers hybrid work, comprehensive training, and stable conditions with a range of benefits.

Qualifications

• 1–3 years in Customer Service, Sales Administration, Back Office, or a similar role.
• Strong organizational skills and attention to detail.
• Fluent German and English (spoken and written).

Responsibilities

• Support Kennametal customers in Germany via emails.
• Create and check sales documents (Order to Cash).
• Coordinate with Customer Service teams in Germany and Barcelona.

Skills

German language

English language

CRM experience

ERP experience

Attention to detail

Tools

SAP

CRM

MS Office

Esker

Job description

Kennametal, Inc. in Poznan is seeking a Customer Service Representative (Back Office) for the German market. You will support customers via email, handle order and quotation documentation, and collaborate with manufacturing, logistics, and regional teams.

Ideal candidates have 1–3 years in customer service, strong attention to detail, and fluency in German and English. The role offers hybrid work, comprehensive training, and stable conditions with a range of benefits.