Customer Service Rep 3 with German

Kennametal Stellite Inc.; Poznań; On-site; PLN 70,000 - 95,000; Full time

Benefits offered by this job

Complete training from scratch

Stable job conditions

Multisport

Lunch pass

Language courses

Medicover

Job summary

Kennametal Inc. in Poznań, Poland, seeks a German Market Customer Service Representative (BackOffice) to support German customers via email, handle sales documents, and coordinate with the Germany and Barcelona teams.

The role suits someone who values structure, accuracy, and process coordination in an international setting. The ideal candidate has 1–3 years in customer service or related roles, strong organizational skills, and proficiency in German and English.

Qualifications

• 1–3 years of experience in customer service, sales administration or back office or a similar role.
• Strong organizational skills and attention to detail.
• Comfortable working cross-functionally with different departments.
• Experience with CRM and/or ERP systems is a plus.

Responsibilities

• Support Kennametal customers in Germany — emails only.
• Create & check sales documents (Order to Cash processes).
• Work in partnership with Customer Service Team in Germany and Barcelona.
• Demonstrating a proactive attitude.

Skills

German language

English language

Organizational skills

Attention to detail

Cross-functional collaboration

Tools

CRM systems

ERP systems

Job description

With over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated$2.1 billionin revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - German Market

WearelookingforaCustomerServiceRepresentative(BackOffice)tojoinourSharedServicesteaminPoznan.Inthisrole,youwillplayakeypartinsupportingourquotation,order,andcomplaintmanagementprocesseswhileworkingcloselywithinternaldepartments(manufacturing,logistics,sales)andregionalCSRteams.

Thispositionisidealforsomeonewhoenjoysworkinginastructured,internationalenvironment,hasagoodeyefordetail,andlikescoordinatingprocessesacrossdifferentteams.

Your responsibilities:

• Support Kennametal customers in Germany - only emails
• Create & check sales documents (in Order to Cash processes)
• Work in partnership with Customer Service Team in Germany and Barcelona
• Demonstrating a proactive attitude

Yourprofile:

• 1–3yearsofexperienceinCustomerService,SalesAdministration,BackOffice,orasimilarrole
• Strongorganizationalskillsandattentiontodetail
• Comfortableworkingcross-functionallywithdifferentdepartments
• ExperiencewithCRMand/orERPsystemsisaplus
• Good command of German and English (spoken and written)

What we offer

• Complete training from scratch
• Stable job conditions
• Benefits: Multisport, lunch pass, language courses, Medicover, many others

Incaseofanyquestions,pleasefeelfreetoreachouttome!Iamlookinfforwardtoyourapplication!

BartekSmolis([e-mail])

Equal Opportunity Employer

Job Segment: Customer Service Representative, Materials Science, Network, CRM, Sales, Customer Service, Science, Technology