Customer Service Rep 3 with German

Kennametal, Inc.; Poznań; Hybrid; PLN 60,000 - 78,000; Full time

Benefits offered by this job

Hybrid work

Starting training

Stable job

Multisport

Lunch pass

Language courses

Medicover

Job summary

Kennametal, Inc. in Poznan is seeking a Customer Service Representative (Back Office) for the German market. You will support customers via email, handle order and quotation documentation, and collaborate with manufacturing, logistics, and regional teams.

Ideal candidates have 1–3 years in customer service, strong attention to detail, and fluency in German and English. The role offers hybrid work, comprehensive training, and stable conditions with a range of benefits.

Qualifications

• 1–3 years in Customer Service, Sales Administration, Back Office, or a similar role.
• Strong organizational skills and attention to detail.
• Fluent German and English (spoken and written).

Responsibilities

• Support Kennametal customers in Germany via emails.
• Create and check sales documents (Order to Cash).
• Coordinate with Customer Service teams in Germany and Barcelona.

Skills

German language

English language

CRM experience

ERP experience

Attention to detail

Tools

SAP

CRM

MS Office

Esker

Job description

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - German Market

We are looking for a Customer Service Representative (Back Office) to join our Shared Services team in Poznan. In this role, you will play a key part in supporting our quotation, order, and complaint management processes while working closely with internal departments (manufacturing, logistics, sales) and regional CSR teams.

This position is ideal for someone who enjoys working in a structured, international environment, has a good eye for detail, and likes coordinating processes across different teams.

Your responsibilities:

• Support Kennametal customers in Germany - only emails
• Create & check sales documents (in Order to Cash processes)
• Work in partnership with Customer Service Team in Germany and Barcelona
• Use SAP, CRM, MS Office, Esker
• Demonstrating a proactive attitude

Your profile:

• 1–3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally with different departments
• Experience with CRM and/or ERP systems is a plus
• Good command of German and English (spoken and written)

What we offer

• Hybrid work
• Complete training from scratch
• Stable job conditions
• Benefits: Multisport, lunch pass, language courses, Medicover, many others

Equal Opportunity Employer