Customer Service Representative with German - Permanent Contract

Kennametal Inc.; Poznań; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Complete training from scratch

Stable job conditions

Multisport

Job summary

Kennametal Inc. in Poznan, Poland is seeking a German Market Customer Service Representative (Back Office) to support quotation, order and complaint management across internal teams. You will collaborate with the Germany and Barcelona CSR teams and ensure accurate documentation and proactive service.

The role suits those with 1–3 years in customer service or sales administration, strong organizational skills, and fluency in German and English. Training provided and growth opportunities offered.

Qualifications

• 1-3 years in Customer Service, Sales Administration, Back Office, or a similar role.
• Strong organizational skills and attention to detail.
• Comfortable working cross-functionally with different departments.
• Experience with CRM and/or ERP systems is a plus.
• Good command of German and English (spoken and written).

Responsibilities

• Support Kennametal customers in Germany - only emails
• Create & check sales documents (in Order to Cash processes)
• Work in partnership with Customer Service Team in Germany and Barcelona
• Demonstrating a proactive attitude

Skills

German language

English language

Attention to detail

Organizational skills

Tools

CRM system

ERP system

Job description

Customer Service Representative - German Market

We are looking for a Customer Service Representative (Back Office) to join our Shared Services team in Poznan. In this role, you will play a key part in supporting our quotation, order, and complaint management processes while working closely with internal departments (manufacturing, logistics, sales) and regional CSR teams.

This position is ideal for someone who enjoys working in a structured, international environment, has a good eye for detail, and likes coordinating processes across different teams.

Your responsibilities:

• Support Kennametal customers in Germany - only emails
• Create & check sales documents (in Order to Cash processes)
• Work in partnership with Customer Service Team in Germany and Barcelona
• Demonstrating a proactive attitude

Your profile:

• 1-3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally with different departments
• Experience with CRM and/or ERP systems is a plus
• Good command of German and English (spoken and written)

What we offer

• Complete training from scratch
• Stable job conditions
• Benefits: Multisport, lunch pass, language courses, Medicover, many others

In case of any questions, please feel free to reach out to me! I am lookinf forward to your application!

Bartek Smolis ([e-mail])