Gaming Support Specialist (Back Office) – Relocate to Sofia

Gdziepracujemy; Polska; On-site; PLN 52,000 - 79,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation

Plane ticket

Taxi from airport

Flexible hours

Training provided

Health insurance

Referral bonuses

Job summary

TELUS Digital Bulgaria is seeking a Back Office Gaming Support Specialist to join our Game Support Team in Sofia. This role focuses on assisting players with issues, delivering a superior player experience, and communicating feedback to relevant teams.

We offer relocation support, including a €1,200 gross relocation bonus, a plane ticket, accommodation on arrival, and comprehensive training. Fluency in Polish and English, gaming experience, and empathy are valued as you help players worldwide.

Qualifications

• Polish language fluency is required.
• Good command of English is required.
• Experience with video games and understanding of player mindset.
• Empathy and customer-focused mindset.
• Understanding of player support operations.

Responsibilities

• Assist players with issues they might experience or report.
• Focus on the player and provide the best possible player experience.
• Listen to players and relay feedback to the appropriate teams.
• Work with the team to improve our processes.

Skills

Polish fluency

English proficient

Gaming experience

Empathy

Player support understanding

Job description

TELUS Digital Bulgaria is seeking a Back Office Gaming Support Specialist to join our Game Support Team in Sofia. This role focuses on assisting players with issues, delivering a superior player experience, and communicating feedback to relevant teams.

We offer relocation support, including a €1,200 gross relocation bonus, a plane ticket, accommodation on arrival, and comprehensive training. Fluency in Polish and English, gaming experience, and empathy are valued as you help players worldwide.