Back Office Gaming Support Specialist with Polish and English

Gdziepracujemy; Polska; On-site; PLN 52,000 - 79,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation

Plane ticket

Taxi from airport

Flexible hours

Training provided

Health insurance

Referral bonuses

Job summary

TELUS Digital Bulgaria is seeking a Back Office Gaming Support Specialist to join our Game Support Team in Sofia. This role focuses on assisting players with issues, delivering a superior player experience, and communicating feedback to relevant teams.

We offer relocation support, including a €1,200 gross relocation bonus, a plane ticket, accommodation on arrival, and comprehensive training. Fluency in Polish and English, gaming experience, and empathy are valued as you help players worldwide.

Qualifications

• Polish language fluency is required.
• Good command of English is required.
• Experience with video games and understanding of player mindset.
• Empathy and customer-focused mindset.
• Understanding of player support operations.

Responsibilities

• Assist players with issues they might experience or report.
• Focus on the player and provide the best possible player experience.
• Listen to players and relay feedback to the appropriate teams.
• Work with the team to improve our processes.

Skills

Polish fluency

English proficient

Gaming experience

Empathy

Player support understanding

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

TELUS Digital Bulgariais looking for passionateBack Office Gaming Support Specialiststo join our Game Support Team- get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

If you have:

• Fluency inPolishand a good command ofEnglish
• Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
• Player empathy and understanding a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodatio
• 24/7 Flexible working hours
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.