Game Support & Quality Specialist | Relocate Support to Bulgaria

Cross Border Talents; Warszawa; On-site; PLN 40,000 - 66,000; Full time

Benefits offered by this job

Relocation assistance

Flexible schedules (24/7 shifts)

Paid training

Stable career path with development

Health insurance

50+ benefits and services

International work culture

Referral bonuses

Team-building activities

Job summary

Cross Border Talents is building a new Gaming Support Team in Sofia and is seeking Player Experience Coordinators to ensure every gamer feels heard, supported, and valued.

If you're fluent in Polish, comfortable in English, and understand the gamers mindset, this could be your opportunity to turn your passion into a rewarding career.

Qualifications

• Fluency in Polish and good working knowledge of English.
• Hands-on gaming experience and understanding of player communities.
• Strong empathy and ability to view challenges from players' perspective.
• Familiarity with Player Support principles.
• A collaborative team player focused on group success.

Responsibilities

• Resolve player issues and report technical or account concerns.
• Deliver the ultimate player experience with empathy and professionalism.
• Relay player feedback and insights to internal teams.
• Collaborate to improve support processes.

Skills

Polish fluency

English proficiency

Gaming experience

Empathy

Player support knowledge

Team player

Job description

Role: Player Experience Coordinator Gaming Community Support
Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

About the Role

Our client is building a new Gaming Support Team in Sofia and is searching for enthusiastic Player Experience Coordinators to ensure that every gamer feels heard, supported, and valued. This isn't just a support role its about being the bridge between passionate players and the game creators who design their worlds.

If you're fluent in Polish, comfortable in English, and understand the gamers mindset, this could be your opportunity to turn your passion into a rewarding career.

What You'll Do

• Assist players by resolving issues and reporting technical or account-related concerns.
• Focus on delivering the ultimate player experience with empathy and professionalism.
• Act as the voice of the players by relaying feedback and insights to internal teams.
• Collaborate with colleagues to continuously improve support processes.

What We're Looking For

• Fluency in Polish and good working knowledge of English.
• Hands-on gaming experience and genuine understanding of player communities.
• Strong empathy and ability to view challenges from the players perspective.
• Familiarity with Player Support principles.
• A natural team player who wants to contribute to group success.

What We Offer

• Relocation assistance for candidates moving to Sofia.
• Flexible schedules (24/7 shifts) to fit different lifestyles.
• Paid, structured training to set you up for success.
• A stable career path with development opportunities in a global company.
• Attractive salary package and additional health insurance.
• Access to 50+ benefits and services to personalize your perks.
• A supportive, international work culture that values learning and collaboration.
• Referral bonuses and regular team-building activities.

About the Company

As a publicly traded organization (NYSE & TSX: TIXT), the company is the largest employer in Bulgaria's CX industry, with over 4,600 professionals. Their focus is on designing, building, and delivering next-generation digital solutions, AI innovations, and outstanding customer experiences.

Employees are encouraged to grow, have fun, and shape their careers in a workplace that prioritizes well-being and inclusion.

Equal Opportunity Commitment

The company is proud to be an equal opportunity employer. All applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, or disability status.