Polish-speaking Game Support Specialist | Sofia

Cross Border Talents; Kraków; Remote; PLN 127,000 - 212,000; Full time

Job summary

A global customer experience leader is seeking a Gaming Journey Guide to enhance the player experience. This full-time role in Sofia, Bulgaria, involves resolving gaming issues and analyzing feedback. Candidates must be fluent in Polish and English, demonstrating empathy for gamers. The position offers relocation support, flexible hours, and a comprehensive benefits package in a fun, international environment.

Benefits

Full relocation support

24/7 flexible working hours

Comprehensive fully paid training

Attractive salary

Additional health insurance

Positive international environment

Menu of 50+ benefits and services

Qualifications

• Must have full professional fluency in Polish.
• A genuine love for gaming and understanding of gamer culture.
• Incredible empathy and problem-solving skills.

Responsibilities

• Investigate and resolve technical and gameplay issues.
• Analyze player feedback and communicate insights to development teams.
• Collaborate with the team to improve player experience.
• Become an expert on the games to provide ultimate support.

Skills

Full professional fluency in Polish

Strong command of English

Understanding of gamer culture

Empathy and problem-solving

Team-first mentality

Job description

A global customer experience leader is seeking a Gaming Journey Guide to enhance the player experience. This full-time role in Sofia, Bulgaria, involves resolving gaming issues and analyzing feedback. Candidates must be fluent in Polish and English, demonstrating empathy for gamers. The position offers relocation support, flexible hours, and a comprehensive benefits package in a fun, international environment.