Back Office Gaming Support Specialist with German and English

Gdziepracujemy; Polska; On-site; PLN 86,000 - 138,000; Full time

Benefits offered by this job

Relocation bonus

Health insurance

Plane ticket to Sofia

Company-provided accommodation

Employee referral bonuses

Training provided

International working environment

Job summary

TELUS Digital Bulgaria is seeking a Back Office Gaming Support Specialist with German to join our new Game Support Team in Sofia. The role focuses on helping players, resolving issues, and delivering an outstanding player experience.

We offer fully paid training, relocation assistance, and a comprehensive benefits package including health insurance and housing support to help you settle in.

Qualifications

• Fluency in German and good command of English.
• Gaming experience and player mindset.
• Empathy for players and understanding of player support.

Responsibilities

• Assist players with issues they report.
• Focus on delivering the best player experience.
• Listen to players and relay feedback to relevant teams.
• Collaborate with the team to improve processes.

Skills

German language

English language

Gaming experience

Player empathy

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with German to join our NEW Game Support Team - get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

If you have:

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you?

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.