Bilingual Player Support Specialist – Relocate to Sofia

Gdziepracujemy; Polska; On-site; PLN 79,000 - 106,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket to Sofia

Airport taxi

Training provided

Health insurance

Employee referral bonuses

Job summary

TELUS Digital Bulgaria in Sofia is seeking passionate player support specialists. You will help players via tickets and chat, delivering a case-by-case, player-first experience and reporting trending issues to the appropriate teams.

We offer relocation support, up to 30 days of company-provided accommodation on arrival, plane ticket from your location to Sofia, taxi transportation from the airport to your accommodation, fully paid training, health insurance, and a vibrant international team to

Qualifications

• Fluency in Romanian and good command of English.
• Experience in Player Support is required.
• Gaming experience is advantageous.
• Desire to help players and contribute to team success.

Responsibilities

• Help players with issues via tickets and chat.
• Provide player-centric service with a case-by-case approach.
• Identify trending issues and report to relevant teams.
• Collaborate with a passionate gaming support team to enhance the experience.

Skills

Romanian language fluency

English proficiency

Player empathy

Player support understanding

Gaming experience

Team-oriented mindset

Job description

TELUS Digital Bulgaria in Sofia is seeking passionate player support specialists. You will help players via tickets and chat, delivering a case-by-case, player-first experience and reporting trending issues to the appropriate teams.

We offer relocation support, up to 30 days of company-provided accommodation on arrival, plane ticket from your location to Sofia, taxi transportation from the airport to your accommodation, fully paid training, health insurance, and a vibrant international team to