French-Speaking Customer Service CO Analyst (Remote)

Solventum; Wrocław; Hybrid; PLN 90,000 - 140,000; Full time

Job summary

Solventum seeks a CO Analyst - Customer Service with French to manage orders, inquiries, and customer communications across multiple countries. You will work with Sales, Marketing, and Supply Chain to meet customer requirements and drive service improvements.

Based in Wrocław, Poland, the role offers remote, on-site, or hybrid work options. You will support customers in English and French, delivering high-quality service in a fast-paced environment.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1–2 years of experience in customer-facing roles, complaints handling, customer issue resolution, or operations.
• Fluency in English and French, with experience handling end customers (B2C).

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders.
• Providing customer support across assigned countries, ensuring communication in the relevant local language.
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements.
• Proactively building strong customer relationships and identifying opportunities to improve service performance.
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets.
• Ensuring efficient handling and resolution of customer complaints, including escalation where required.
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time.

Skills

Customer facing

Order management

Problem solving

Organisational skills

Adaptability

B2C experience

Fluent English & French

Proactive attitude

Education

Bachelor's degree or higher

Tools

Order management systems

Job description

Solventum seeks a CO Analyst - Customer Service with French to manage orders, inquiries, and customer communications across multiple countries. You will work with Sales, Marketing, and Supply Chain to meet customer requirements and drive service improvements.

Based in Wrocław, Poland, the role offers remote, on-site, or hybrid work options. You will support customers in English and French, delivering high-quality service in a fast-paced environment.