Bilingual Customer Operations Analyst

Solventum; Wrocław; Hybrid; PLN 54,000 - 75,000; Full time

Job summary

Solventum in Wrocław, Poland is seeking a Customer Operations Specialist to manage customer transactions, order status, inquiries and back orders. You will support multiple countries with local language communication and collaborate with Sales, Marketing, and Supply Chain to meet customer requirements.

The ideal candidate has a Bachelor's degree or higher and 1–2 years in a customer-facing role, with fluency in English and Spanish. Remote, on-site or hybrid work options are available.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1–2 years in a customer-facing environment.
• Fluency in English and Spanish.

Responsibilities

• Manage customer transactions including orders, statuses and back orders.
• Provide support across assigned countries with local language.
• Collaborate with Sales, Marketing, and Supply Chain to meet requirements.
• Identify opportunities to improve service performance and SLA adherence.

Skills

Customer facing

English and Spanish

Education

Bachelor's degree or higher

Tools

Order management systems

Job description

Solventum in Wrocław, Poland is seeking a Customer Operations Specialist to manage customer transactions, order status, inquiries and back orders. You will support multiple countries with local language communication and collaborate with Sales, Marketing, and Supply Chain to meet customer requirements.

The ideal candidate has a Bachelor's degree or higher and 1–2 years in a customer-facing role, with fluency in English and Spanish. Remote, on-site or hybrid work options are available.