Customer Operations Analyst - Remote/Hybrid

3mcompany; Wrocław; Hybrid; PLN 50,000 - 75,000; Full time

Job summary

Solventum is seeking a Customer Service Specialist based in Wrocław, Poland, with a focus on order management and customer inquiries. You will handle transactions, support multiple countries, and work with Sales, Marketing, and Supply Chain to meet customer requirements.

The role requires 1–2 years in a customer-facing role and fluency in English and Spanish. You may work remote, on-site, or in a hybrid setup, depending on preference and team needs.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service.
• Fluency in English and Spanish.

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Skills

Customer Service

Order Management

Complaint Handling

English

Spanish

Education

Bachelor's degree or higher

Job description

Solventum is seeking a Customer Service Specialist based in Wrocław, Poland, with a focus on order management and customer inquiries. You will handle transactions, support multiple countries, and work with Sales, Marketing, and Supply Chain to meet customer requirements.

The role requires 1–2 years in a customer-facing role and fluency in English and Spanish. You may work remote, on-site, or in a hybrid setup, depending on preference and team needs.