Remote Dutch Customer Care Analyst

POL Solventum GBS Poland sp. z o.o.; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Well-being programs

Flexible work location (remote/on-site

Job summary

Solventum in Wroclaw, Poland is seeking a Customer Service Specialist to handle order management, inquiries, and back orders across assigned countries. You will communicate in English and Dutch, collaborate with Sales, Marketing, and Supply Chain teams, and build strong relationships with customers in a fast-paced environment.

The role offers flexible work location (remote, on-site, or hybrid) in Wroclaw and opportunities to contribute to continuous process improvements while delivering

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in a customer-facing environment.
• Fluency in English and Dutch.
• Proven experience in order management systems.
• Experience handling end customers in a commercial environment (B2C).
• Strong problem-solving and organizational skills.
• Proactive attitude and adaptability to change.

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders.
• Providing customer support across assigned countries in the relevant local language.
• Collaborating with Sales, Marketing, Supply Chain and other functions to meet customer requirements.
• Proactively building strong customer relationships and identifying opportunities to improve service performance.
• Monitoring and managing work queues and ensuring timely processing within SLA targets.
• Handling and resolving customer complaints, including escalation when required.
• Driving continuous improvement by enhancing processes and data quality.

Skills

Fluency in English

Dutch

Order management systems

Customer-facing/B2C experience

Problem solving

Organisational skills

Proactive attitude

Education

Bachelor's degree or higher

Job description

Solventum in Wroclaw, Poland is seeking a Customer Service Specialist to handle order management, inquiries, and back orders across assigned countries. You will communicate in English and Dutch, collaborate with Sales, Marketing, and Supply Chain teams, and build strong relationships with customers in a fast-paced environment.

The role offers flexible work location (remote, on-site, or hybrid) in Wroclaw and opportunities to contribute to continuous process improvements while delivering