French-Speaking Customer Operations Specialist (Hybrid)

Randstad Polska; Poznań; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Stable employment

Hybrid model

Flexible schedule

Competitive salary

Semi-annual bonus

Growth potential

Day off program

Training co-financing

Lunch vouchers

Life insurance

Private medical care

Multisport card

Mybenefit cafeteria

Tire discounts

Jubilee awards

Job summary

Randstad Polska is seeking Experienced Specialists and professionals early in their career to join our new operational teams in Poznań. You will manage end-to-end order processes for B2B customers, acting as the first point of contact and coordinating with Sales, Finance, LSCM, IT, and Marketing to ensure outstanding service and operational excellence.

The role emphasizes process management, analytics, and cross-functional collaboration, with hybrid work and opportunities for professional growth

Qualifications

• No specific degree required; experience in customer service preferred.
• Experience in customer service or related roles is advantageous.
• Strong communication and problem-solving skills are expected.
• Ability to work with cross-functional teams and navigate data.

Responsibilities

• Serve as the first point of contact for B2B customers and manage order processing.
• Resolve escalated issues and provide product/service information.
• Collaborate with Sales, Finance, LSCM, IT and Marketing to ensure satisfaction.
• Record and process custom/special orders and coordinate with relevant teams.
• Respond promptly to customer queries and complaints.
• Build strong customer relationships and provide tailored suggestions.
• Improve processes through cross-functional collaboration and feedback.
• Participate in regional meetings and share stakeholder feedback.

Skills

Customer service

Communication

Problem-solving

Collaboration

Tools

SAP

Excel (basic)

CRM tools

Power BI

Job description

Randstad Polska is seeking Experienced Specialists and professionals early in their career to join our new operational teams in Poznań. You will manage end-to-end order processes for B2B customers, acting as the first point of contact and coordinating with Sales, Finance, LSCM, IT, and Marketing to ensure outstanding service and operational excellence.

The role emphasizes process management, analytics, and cross-functional collaboration, with hybrid work and opportunities for professional growth