B2B Customer Operations & Care Specialist (Hybrid)

Randstad; Poznań; Hybrid; PLN 89,000 - 167,000; Full time

Benefits offered by this job

Lunch vouchers

Health insurance

Private medical care

Multisport card

Co-financing for training

Mybenefit points

Tire discounts

Jubilee awards

Job summary

Randstad Polska Sp. z o.o. in Poznań is seeking Experienced Specialists and Professionals to join newly formed teams supporting European supply chain and commercial operations. You will manage end-to-end order lifecycles and collaborate with Sales, Finance, LSCM, IT and Marketing to ensure customer satisfaction.

The role emphasizes process management, analytical mindset, and cross-functional coordination. Hybrid work with 3 days remote, competitive salary with bonus, and a broad benefits package.

Qualifications

• No strict degree required; relevant customer service experience preferred.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams.
• Respond promptly to escalated customer issues and ensure resolution.
• Act as first point of contact for customer queries and complaints.
• Provide advanced product/service information and support fitment inquiries.
• Follow sales and channel dynamics to provide tailored suggestions to customers.
• Build strong customer relationships and adopt customized strategies.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Participate in regional meetings and share feedback from stakeholders.

Skills

Power BI

Excel basics

CRM tools

Customer focus

Communication

Tools

SAP

Freshdesk

Salesforce

ERP systems

Job description

Randstad Polska Sp. z o.o. in Poznań is seeking Experienced Specialists and Professionals to join newly formed teams supporting European supply chain and commercial operations. You will manage end-to-end order lifecycles and collaborate with Sales, Finance, LSCM, IT and Marketing to ensure customer satisfaction.

The role emphasizes process management, analytical mindset, and cross-functional coordination. Hybrid work with 3 days remote, competitive salary with bonus, and a broad benefits package.