Customer Operations & Care Specialist with French

Randstad Polska; Poznań; Híbrido; PLN 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stable employment

Hybrid model

Flexible schedule

Competitive salary

Semi-annual bonus

Growth potential

Day off program

Training co-financing

Lunch vouchers

Life insurance

Private medical care

Multisport card

Mybenefit cafeteria

Tire discounts

Jubilee awards

Descripción de la vacante

Randstad Polska is seeking Experienced Specialists and professionals early in their career to join our new operational teams in Poznań. You will manage end-to-end order processes for B2B customers, acting as the first point of contact and coordinating with Sales, Finance, LSCM, IT, and Marketing to ensure outstanding service and operational excellence.

The role emphasizes process management, analytics, and cross-functional collaboration, with hybrid work and opportunities for professional growth

Formación

• No specific degree required; experience in customer service preferred.
• Experience in customer service or related roles is advantageous.
• Strong communication and problem-solving skills are expected.
• Ability to work with cross-functional teams and navigate data.

Responsabilidades

• Serve as the first point of contact for B2B customers and manage order processing.
• Resolve escalated issues and provide product/service information.
• Collaborate with Sales, Finance, LSCM, IT and Marketing to ensure satisfaction.
• Record and process custom/special orders and coordinate with relevant teams.
• Respond promptly to customer queries and complaints.
• Build strong customer relationships and provide tailored suggestions.
• Improve processes through cross-functional collaboration and feedback.
• Participate in regional meetings and share stakeholder feedback.

Conocimientos

Customer service

Communication

Problem-solving

Collaboration

Herramientas

SAP

Excel (basic)

CRM tools

Power BI

Descripción del empleo

We are seeking both Experienced Specialists and Professionals in the early stages of their career with some prior relevant experience to join newly established, strategic teams in Poznań. In partnership with a global industry leader in mobility and manufacturing, we are developing a high-impact operational structure to support the company's European supply chain and commercial operations.

Whether you bring solid experience in order management and supply chain or have built your initial track record in customer operations, logistics, or commercial support and are looking for your next professional move, you will play an integral role in managing the end-to-end order lifecycle. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture and operational excellence.

If you are driven by process management, possess a strong analytical mindset, and want to oversee commercial and supply chain flows (from order processing to cross-functional coordination), this is your opportunity to build a career within a truly world-class organization.

What will your tasks involve?

You will act as the first point of contact for B2B customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.

Responsibilities:

• record and process custom/special orders and coordinate with relevant teams
• respond promptly to escalated customer issues and ensure resolution
• act as first point of contact for customer queries and complaints
• provide advanced product/service information and support fitment inquiries
• follow sales and channel dynamics to provide tailored suggestions to customers
• build strong customer relationships and adopt customized strategies
• collaborate with cross-functional teams to resolve issues and improve processes
• participate in regional meetings and share feedback from stakeholders

What we expect from you?

• education, master, other certification: no specific degree required; experience in customer service preferred,
• experience: previous experience in customer service roles is an advantage
• technical Skills: SAP knowledge, basic Excel skills,
• familiarity with CRM tools (Freshdesk, Salesforce, ERP systems),
• ability to navigate data and use Power BI for insights,
• languages skills: French C1, English B2, Polish B2
• soft/behavioral skills: strong communication and problem-solving skills, customer focus and ability to manage complex issues, collaborative mindset and ability to work across departments, goal-oriented and proactive approach, ability to prioritize and manage multiple tasks, resilience in handling challenging customer situations.

What you can expect from us?

• stable employment - employment based on a permanent employment contract,
• hybrid model - enjoy flexibility with 3 days remote work and 2 days in the office (hybrid work model after a 3-month onboarding period),
• flexible schedule - choose your start time between 7:00 AM and 10:00 AM,
• attractive financials - competitive salary, plus a performance-based semi-annual bonus,
• real growth potential - dynamic career development and vast opportunities within our newly established company structures.

Benefit package:

• additional day off - "day on u" - an extra day off for you to take care of your health and do preventive examinations,
• co-financing for training & studies - support for your professional development through co-financing of studies, courses, and workshops (after 1 year of working),
• lunch vouchers - a regular salary supplement in the form of lunch vouchers,
• life insurance - protection for you, with the option to extend coverage to your spouse and adult children,
• private medical care - access to wide-range medical packages, with costs partially covered by the employer,
• Multisport card - access to sports facilities for you and your loved ones (spouses, children, or partners),
• Mybenefit cafeteria system - employer-funded points on a platform that you can exchange for attractions, vouchers, or training,
• tire discounts - preferential terms for purchasing car, motorcycle, or bicycle tires after one year of work,
• jubilee awards - special recognition for your seniority after 5, 10, 15, and 20 years of service

...and that’s not all! We have many more exciting perks and surprises waiting for you to discover!

this job offer is intended for people over 18 years of age