French-Speaking Customer Operations Specialist – Hybrid Krakow

PL10 PerkinElmer Polska Sp. z o.o.; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Dental care

Life insurance

Long-term disability insurance

MyBenefit Cafeteria

Multisport Card

Social Fund Subsidies

Home Office allowance

Tuition reimbursement

Referral awards

Career development opportunities

Birthday leave & extra vacation days

Job summary

PerkinElmer Polska Sp. z o.o.

in Kraków is seeking a Customer Operations Specialist (French Speaker) to provide day-to-day operational support within the OneSource Enterprise Support Center, handling end-to-end lifecycle of customer requests across the EMEA region, including intake, to invoicing and third-party vendor coordination. Location: Hybrid working model, Kraków, Quattro Business Park (3 days in the office).

Qualifications

• Fluent written and spoken French and fluent English are required.
• Approx. 3 years of experience in Customer Service, Operations, or Procurement.
• Knowledge of field service operations and contract administration is a plus.

Responsibilities

• Process, manage, and monitor customer requests ensuring SLA compliance.
• Coordinate preventive maintenance, repairs, and validation with teams and vendors.
• Create Purchase Requisitions and support invoicing for non-standard services.
• Maintain data integrity and document review within quality framework.
• Serve as primary contact for enterprise accounts with proactive updates.
• Identify bottlenecks and suggest improvements for lean operations.
• Assist in monthly business review reporting and ensure process alignment.

Skills

French language

English language

Customer service

Tools

ServiceMax

SAP

Job description

PerkinElmer Polska Sp. z o.o.

in Kraków is seeking a Customer Operations Specialist (French Speaker) to provide day-to-day operational support within the OneSource Enterprise Support Center, handling end-to-end lifecycle of customer requests across the EMEA region, including intake, to invoicing and third-party vendor coordination. Location: Hybrid working model, Kraków, Quattro Business Park (3 days in the office).