French-Speaking 1st Line IT Support (No Experience Needed)

Sopra Steria USA; Katowice; On-site; PLN 56,000 - 78,000; Full time

Benefits offered by this job

Luxmed

Medicover Sport

Educational platforms

Languages learning platform

Referral bonus

Life insurance

Job summary

A leading technology company is looking for a 1st Line Technical Support individual in Katowice. This role does not require prior experience as comprehensive training will be provided. Responsibilities include assisting users with IT issues in French and English, and collaborating with technical teams. Ideal candidates are fluent in both languages and eager to learn. A variety of employee benefits, including health coverage and development opportunities, are offered.

Qualifications

• Must be fluent in French and English at B2 level.
• Must be motivated to develop IT skills.
• Team player with good communication abilities.

Responsibilities

• Receive and resolve user requests related to IT issues.
• Communicate with users in French and English.
• Escalate complex issues to second line support.
• Collaborate with technical teams.
• Perform administrative activities as needed.

Skills

Knowledge of French and English at least at B2 level

Willingness to develop IT skills

Ability to learn quickly

Well-motivated team player with communication skills

Working according to the procedures

Job description

A leading technology company is looking for a 1st Line Technical Support individual in Katowice. This role does not require prior experience as comprehensive training will be provided. Responsibilities include assisting users with IT issues in French and English, and collaborating with technical teams. Ideal candidates are fluent in both languages and eager to learn. A variety of employee benefits, including health coverage and development opportunities, are offered.