French-Speaking 1st Line Tech Support — Training Included
Sopra Steria
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Benefits offered by this job
Job summary
Sopra Steria in Katowice is seeking a 1st Line Technical Support (French) with no prior experience required, as training will be provided. You will be responsible for resolving IT issues while communicating with users in French and English, escalating complex problems as needed.
The position fosters a collaborative environment with flexible shift hours in a 24/7 system. Benefits include health insurance, educational platforms, language learning, and a vibrant workplace culture.
Qualifications
- Knowledge of French and English at least at B2 level.
- Willingness to develop IT skills.
- Well-motivated team player.
Responsibilities
- Receive and resolve requests related to computer and application issues.
- Communicate with users in French and English.
- Escalate complex issues to second line support.
- Collaborate with other technical teams.
Skills
Job description
Sopra Steria in Katowice is seeking a 1st Line Technical Support (French) with no prior experience required, as training will be provided. You will be responsible for resolving IT issues while communicating with users in French and English, escalating complex problems as needed.
The position fosters a collaborative environment with flexible shift hours in a 24/7 system. Benefits include health insurance, educational platforms, language learning, and a vibrant workplace culture.
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