1st Line Technical Support (French)

Sopra Steria; Katowice; On-site; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Luxmed

Medicover Sport

Worksmile

Educational platforms

Languages learning platform

Referral bonus

Life insurance

Certifications paid by company

Conferences

Tech Lunches

Communities (PM, Architecture,Security

AI and Cloud

Local kindergarten

Job summary

Sopra Steria Polska is seeking an entry-level 1st Line Technical Support (French) to join our team in Katowice. You will handle user requests in French and English, follow established procedures, and grow IT skills under guidance of a trainer.

No prior experience required; training is tailored to your needs. The role operates in a 24/7 shift system and offers benefits such as Luxmed, Medicover Sport and educational platforms.

Qualifications

• French and English at least B2 level
• Willingness to develop IT skills
• Ability to learn quickly
• Well-motivated team player with good communication
• Work according to the procedures
• Shift hours (24/7 work system)

Responsibilities

• Receiving and resolving requests via phone, email, or alerts
• Communicating with users in French and English
• Escalating complex issues to second line support
• Collaborating with other technical teams
• Performing daily scheduled activities (reports, emails)

Skills

French (B2)

English (B2)

Willingness to develop IT skills

Ability to learn quickly

Team player

Procedural discipline

Shift work 24/7

Job description

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

Job Description

We are looking for1st Line Technical Support (French)to join Sopra Steria Polska for a team that cooperates with one of our French clients.We do not require experience!Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Responsibilities:

• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
• Communicating with users in French and English
• Escalating more complex issues to the second line of support
• Collaborating with other technical teams
• Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

Qualifications

Must have requirements:

• Knowledge of French and English at least at B2 level
• Willingness to develop IT skills
• Ability to learn quickly
• Well-motivated team player with communication skills
• Working according to the procedures
• Working hours: Shift hours (24/7 work system)

Additional Information

What we offer:

• Luxmed
• Medicover Sport
• Worksmile
• educational platforms
• languages learning platform
• referral bonus
• life insurance
• certifications (paid by the company)
• conferences
• Tech Lunches
• possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
• local kindergarten

The recruitment process for this position consists of two stages:

• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:

All information about salary range and its additional components will be provided during 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

In case of questions, please contact the HR team.