French 1st Line Tech Support — Training Included

Sopra Steria; Katowice; On-site; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Luxmed

Medicover Sport

Worksmile

Educational platforms

Languages learning platform

Referral bonus

Life insurance

Certifications paid by company

Conferences

Tech Lunches

Communities (PM, Architecture,Security

AI and Cloud

Local kindergarten

Job summary

Sopra Steria Polska is seeking an entry-level 1st Line Technical Support (French) to join our team in Katowice. You will handle user requests in French and English, follow established procedures, and grow IT skills under guidance of a trainer.

No prior experience required; training is tailored to your needs. The role operates in a 24/7 shift system and offers benefits such as Luxmed, Medicover Sport and educational platforms.

Qualifications

• French and English at least B2 level
• Willingness to develop IT skills
• Ability to learn quickly
• Well-motivated team player with good communication
• Work according to the procedures
• Shift hours (24/7 work system)

Responsibilities

• Receiving and resolving requests via phone, email, or alerts
• Communicating with users in French and English
• Escalating complex issues to second line support
• Collaborating with other technical teams
• Performing daily scheduled activities (reports, emails)

Skills

French (B2)

English (B2)

Willingness to develop IT skills

Ability to learn quickly

Team player

Procedural discipline

Shift work 24/7

Job description

Sopra Steria Polska is seeking an entry-level 1st Line Technical Support (French) to join our team in Katowice. You will handle user requests in French and English, follow established procedures, and grow IT skills under guidance of a trainer.

No prior experience required; training is tailored to your needs. The role operates in a 24/7 shift system and offers benefits such as Luxmed, Medicover Sport and educational platforms.