1st Line Technical Support

Sopra Steria USA; Katowice; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading technology company is looking for a 1st Line Technical Support individual in Katowice. This role does not require prior experience as comprehensive training will be provided. Responsibilities include assisting users with IT issues in French and English, and collaborating with technical teams. Ideal candidates are fluent in both languages and eager to learn. A variety of employee benefits, including health coverage and development opportunities, are offered.

Benefits

Luxmed

Medicover Sport

Educational platforms

Languages learning platform

Referral bonus

Life insurance

Qualifications

• Must be fluent in French and English at B2 level.
• Must be motivated to develop IT skills.
• Team player with good communication abilities.

Responsibilities

• Receive and resolve user requests related to IT issues.
• Communicate with users in French and English.
• Escalate complex issues to second line support.
• Collaborate with technical teams.
• Perform administrative activities as needed.

Skills

Knowledge of French and English at least at B2 level

Willingness to develop IT skills

Ability to learn quickly

Well-motivated team player with communication skills

Working according to the procedures

Job description

Company Description

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.

The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

Job Description

We are looking for1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients.We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Responsibilities

• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
• Communicating with users in French and English
• Escalating more complex issues to the second line of support
• Collaborating with other technical teams
• Performing activities (sending reports, sorting and verifying emails, etc.)

Qualifications

Must have requirements:

• Knowledge of French and English at least at B2 level
• Willingness to develop IT skills
• Ability to learn quickly
• Well‑motivated team player with communication skills
• Working according to the procedures
• Working hours: Shift hours

Additional Information

What we offer:

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• BENEFITS (Flex): Luxmed per request, internal trainings
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches

The recruitment process for this position consists of two stages:

• a short phone call with a recruiter (30 min max)
• one‑hour long interview on Teams (with both general and technical questions)

Salary range:

All information about salary range and its additional components will be provided during 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differencesp>