Field Technical Service Specialist - Core Diagnostics

Abbott; Warszawa; On-site; PLN 90,000 - 150,000; Full time

Job summary

Abbott Core Diagnostics Division seeks a Technical Service Specialist to join the field support team for Poland, focusing on the Łódź area. You will install instruments, perform complex repairs, and manage software upgrades, while delivering basic trainings to customers and Abbott ambassadors.

The ideal candidate holds a engineering-related degree with 2+ years in field service, excellent English and Polish, and strong customer engagement.

Qualifications

• Bachelor’s degree or equivalent; engineering/medical technology preferred.
• 2+ years in technical service or similar role.
• Strong product knowledge and customer-facing experience.
• Excellent English and Polish fluency.

Responsibilities

• Perform site inspections for new contracts and installations.
• Provide level two service for complex interventions (>4 hours).
• Install instruments, AbbottLink, and automation systems.
• Carry out IQOQ procedures during and after installation.
• Assist with business reviews and customer training post-installation.
• Schedule and document hardware/software updates requiring >2 hours labor.
• Provide technical coaching and training to other specialists.

Skills

Customer engagement

English & Polish

Problem solving

Technical training

Communication

Education

Bachelor’s degree in engineering/medical technology

Tools

AbbottLink

Diagnostics instruments

Job description

Abbott Core Diagnostics Division seeks a Technical Service Specialist to join the field support team for Poland, focusing on the Łódź area. You will install instruments, perform complex repairs, and manage software upgrades, while delivering basic trainings to customers and Abbott ambassadors.

The ideal candidate holds a engineering-related degree with 2+ years in field service, excellent English and Polish, and strong customer engagement.