Technical Service Specialist (Core Diagnostics ) – Łódź area

Abbott Laboratories; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Job summary

Abbott Laboratories Poland, Łódź area, is seeking a Technical Service Specialist to join our field support team. You will handle installations, repairs, and software upgrades for laboratory instruments.

You will perform IQOQ procedures, provide training to customers, and coordinate hardware and software updates, while building strong relationships with lab staff. A Bachelor’s degree or equivalent in medical, electrical, mechanical, or related engineering is required, with 2+ years’ experience;

Qualifications

• Bachelor’s degree or equivalent in medical/electrical/mechanical or medical technology is preferred.
• 2+ years of experience as Technical Service Specialist or similar role.
• Excellent English and Polish communications.

Responsibilities

• Perform new customer and laboratory site inspections for new contracts/tender preparations and designs for new installations.
• Provide level two service (complex interventions >4 hours).
• Installation of instruments, AbbottLink, and automation.
• Perform IQOQ (Installation Qualification Operation Qualification) during and after installation.
• Assist with customer business reviews.

Skills

Customer engagement

English proficiency

Polish proficiency

Problem solving

Communication

Training delivery

Technical coaching

Education

Bachelor’s degree or engineering degree

Tools

Analytical software

Job description

Abbottis a globalhealthcareleader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working atAbbott

AtAbbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Careerdevelopmentwith an international company where you can grow the career you dream of.
• Competitive salaries, bonus potential and excellent package of benefits.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

For ourAbbottCoreDiagnostics Divisionwe are looking for a talented, well-motivated person to join our field support team in Poland as aTechnical ServiceSpecialist – Łódź area.

TheTechnical ServiceSpecialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrumenthardwareor software upgrades and providing basictrainingto customers andAbbottAmbassadors.

The ideal candidate’s home location should be Łódź.

What You’ll do:

• Perform new customers and laboratorysite inspectionsfor new contract /tenderpreparations anddesignfor new installations.
• Provide level two service (complex service interventions requiring more than four hours of labor).
• Installationof instruments, AbbottLink, andautomation.
• Perform IQOQ (InstallationQualification Operation Qualification) procedures during and afterinstallation.
• Assist with customerbusiness reviews.
• Schedule, perform and documenthardwareandsoftware updates(TSBs) requiring more than 2 hours of labor time.
• Deliver basic customer operator introductorytrainingspost install or posthardwareorsoftware upgrade.
• Perform basic technical coaching andtrainingforTechnical ServiceSpecialist.

Required qualifications and background:

• Bachelor’s degree or equivalent experience required. Bachelors /Engineeringdegree in medical / electrical / mechanical or medical technology is preferred.
• More than 2 years of experience asTechnical ServiceSpecialist and or a proven track record in a similar position, supported bymanagementand customer references.
• Successful engagement with customers, specifically key stakeholders and lab staff.
• Excellent product andindustry knowledge.
• Excellent experience and process skills of the business functions service delivery.
• Excellentcommunicationskills.
• Very good command ofEnglishand Polish is a must.
• Ability to identify and drive resolution of issues.
• Technical expert for product line responsibility.
• Excellent experience in use ofanalyticaltools and software.

Follow your career aspirations toAbbottfor diverse opportunities with a company that can help you build your future and live your best life.Abbottis an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, onFacebookatwww.facebook.com/Abbottand on Twitter @AbbottNews and @AbbottGlobal.