Field Support Representative

Infinity Quest Limited; Warszawa; On-site; PLN 52,000 - 78,000; Full time

Job summary

Infinity Quest Limited is seeking a Field Support Representative – Level 1 to provide onsite IT support for end users in office, manufacturing, laboratory, or distribution environments. You will install, image, troubleshoot desktops and laptops, support peripherals and mobile devices, and address Windows issues.

The role involves coordinating with multiple IT teams, vendors, and working on shop-floor environments with QA standards.

Qualifications

• 2+ years hands-on deskside or field IT support experience.
• Strong working knowledge of Microsoft Windows operating systems.
• Working knowledge of Microsoft Office and standard business applications.
• Good hardware and software installation, configuration, and troubleshooting skills.
• Experience with IMAC, break-fix, and end-user support.
• Basic knowledge of networking, LAN/Wi-Fi connectivity, telecommunications, and compute/storage infrastructure.
• Basic knowledge of mobile device support.
• Good customer service, communication, analytical, and troubleshooting skills.
• Ability to coordinate with multiple teams, vendors, and OEMs.
• Strong focus on quality, accuracy, and attention to detail.

Responsibilities

• Provide IMAC services and break-fix support.
• Install, image, and troubleshoot desktops, laptops, operating systems, and business applications.
• Provide hands-on support for handheld devices, barcode scanners, tablets, printers, and other IT peripherals.
• Troubleshoot Windows OS, hardware, software, and end-user connectivity issues.
• Support Microsoft Office and other standard business applications.
• Provide smart hands and feet support to other IT and infrastructure teams as required.
• Support manufacturing and laboratory IT systems and devices.
• Troubleshoot PCs connected to specialised testing equipment and manufacturing production lines.
• Support handhelds, scanners, tablets, printers, and other equipment used in manufacturing and distribution centres.
• Work in cleanroom or manufacturing environments while maintaining quality standards and attention to detail.
• Coordinate with multiple IT teams, vendors, and OEMs to resolve high-priority technical issues.
• Perform rack-and-stack activities and support the commissioning and decommissioning of infrastructure devices.
• Provide physical access and onsite assistance to vendors in communication rooms, including IDF/MDF/MMR rooms and data centres/server rooms.
• Support planned power shutdown and maintenance activities involving network devices and servers in data centres.
• Coordinate cable patching activities with vendors and infrastructure teams.
• Provide basic LAN, Wi-Fi, voice, video conferencing, and printer connectivity support.
• Manage the IT asset lifecycle for the assigned location or region.
• Coordinate asset collection with vendors and manage secure storage, labelling, imaging, allocation, and recovery.
• Perform asset hygiene validation, system updates, and disposal coordination.
• Monitor printer usage and coordinate with vendors to ensure uninterrupted printing services.

Skills

End-user support

Troubleshooting

Customer service

Communication

Analytical

Team coordination

Attention to detail

Onsite hardware handling

Tools

Windows OS

Microsoft Office

IMAC

Printer management

LAN/Wi-Fi networking

Job description

We are looking for a Field Support Representative – Level 1 to provide onsite IT support to end users in an office, manufacturing, laboratory, or distribution centre environment.

The candidate should have strong hands-on experience in Windows desktop support, hardware and software troubleshooting, IMAC activities, IT asset management, printer support, and basic network connectivity. Experience supporting manufacturing shop-floor devices, cleanroom environments, and data centre infrastructure will be highly valuable.

2. Key Responsibilities

A. Desktop and End-User Support

• Provide Install, Move, Add and Change (IMAC) services and break-fix support.
• Install, configure, image, and troubleshoot desktops, laptops, operating systems, and business applications.
• Provide hands-on support for handheld devices, barcode scanners, tablets, printers, and other IT peripherals.
• Troubleshoot Windows OS, hardware, software, and end-user connectivity issues.
• Support Microsoft Office and other standard business applications.
• Provide smart hands and feet support to other IT and infrastructure teams as required.

B. Manufacturing, Laboratory and Shop-Floor IT Support

• Support manufacturing and laboratory IT systems and devices.
• Troubleshoot PCs connected to specialised testing equipment and manufacturing production lines.
• Support handhelds, scanners, tablets, printers, and other equipment used in manufacturing and distribution centres.
• Work in cleanroom or manufacturing environments while maintaining quality standards and attention to detail.
• Coordinate with multiple IT teams, vendors, and OEMs to resolve high-priority technical issues.

C. Data Centre and Infrastructure Support

• Perform rack-and-stack activities and support the commissioning and decommissioning of infrastructure devices.
• Provide physical access and onsite assistance to vendors in communication rooms, including IDF/MDF/MMR rooms and data centres/server rooms.
• Support planned power shutdown and maintenance activities involving network devices and servers in data centres.
• Coordinate cable patching activities with vendors and infrastructure teams.
• Provide basic LAN, Wi-Fi, voice, video conferencing, and printer connectivity support.

D. IT Asset and Printer Management

• Manage the IT asset lifecycle for the assigned location or region.
• Coordinate asset collection with vendors and manage secure storage, labelling, imaging, allocation, and recovery.
• Perform asset hygiene validation, system updates, and disposal coordination.
• Monitor printer usage and coordinate with vendors to ensure uninterrupted printing services.

3. Required Skills and Qualifications

• Minimum 2 years of hands-on deskside or field IT support experience.
• Strong working knowledge of Microsoft Windows operating systems.
• Working knowledge of Microsoft Office and standard business applications.
• Good hardware and software installation, configuration, and troubleshooting skills.
• Experience with IMAC, break-fix, and end-user support.
• Basic knowledge of networking, LAN/Wi-Fi connectivity, telecommunications, and compute/storage infrastructure.
• Basic knowledge of mobile device support.
• Good customer service, communication, analytical, and troubleshooting skills.
• Ability to coordinate with multiple teams, vendors, and OEMs.
• Strong focus on quality, accuracy, and attention to detail.

4. Additional Technical Requirements

Candidates with experience in the following areas will be preferred:

• Windows Server support and advanced Microsoft technologies.
• Manufacturing, laboratory, cleanroom, or distribution centre IT support.
• Shop-floor devices, barcode scanners, handhelds, and specialised equipment-connected PCs.
• Data centre support, rack-and-stack, and infrastructure maintenance.
• Server and network device shutdown activities.
• IT asset lifecycle management and printer fleet management.
• Smart hands and feet support.

5. Ideal Candidate Profile

The ideal candidate will have practical, onsite IT support experience and be comfortable handling physical hardware, troubleshooting end-user issues, coordinating vendor activities, and supporting IT infrastructure in manufacturing or enterprise environments.