Field IT Support Engineer

Teceze; Województwo mazowieckie; On-site; PLN 42,000 - 64,000; Full time

Job summary

Teceze seeks an on-site Field IT Support professional to diagnose and resolve end-user device issues, including desktops, laptops, and printers. Responsibilities include hardware replacements, asset imaging, and coordination of OEM/warranty processes.

You will manage depot stock, provide Smart Hands support for labs, and assist with network and AV tasks, ensuring VIP incident handling when needed. The role emphasizes thorough documentation, knowledge-base updates, and close collaboration with

Qualifications

• Experience delivering field IT support to end-users.
• Ability to troubleshoot desktop/laptop/printer hardware issues.
• Experience coordinating OEM/warranty replacements and asset management.
• Experience imaging workstations and maintaining site documentation.
• Familiarity with cybersecurity on-site best practices and incident response.

Responsibilities

• Provide field IT support and end-user device troubleshooting.
• Perform desktop/laptop/printer break-fix support.
• Coordinate hardware replacements and warranty-related activities.
• Handle asset management, tagging, imaging, and related SOPs.
• Manage depot and stock for IT hardware and supplies.
• Provide Smart Hands support for engineering/lab environments.
• Support network/LAN/WAN connectivity and conference room AV.
• Support server room and on-site infrastructure.
• Manage local printer support and incidents.
• Coordinate vendor interactions and dispatch-site support.
• Handle cybersecurity on-site concerns and vulnerability remediation.
• Create knowledge articles and site-specific documentation.
• Provide VIP and critical incident support when required.

Skills

IT support

End-user support

Printer troubleshooting

Asset management

Imaging

Vendor coordination

Incident management

Cybersecurity on-site

Job description

Field IT support and end-user device troubleshooting

Desktop/laptop/printer break-fix support

Hardware replacement and OEM/warranty coordination

Asset management, tagging, imaging, and GAMS-related activities

Depot and stock management

Smart Hands support for engineering/lab environments

Network, LAN/WAN and connectivity support

Conference room, AV, and VVIP support

Server room and network Smart Hands support

Local printer support

Incident and Service Request management

Vendor coordination and dispatch-site support

Cybersecurity and vulnerability-related on-site support

Knowledge Article, SOP, and site-specific documentation

VIP support and critical incident handling