Field Services Engineer

Infinity Quest Limited; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Job summary

Infinity Quest Limited is seeking an IT Support professional in Warsaw, Poland, to provide deskside and field support for end-users. The role emphasizes Windows operating systems, Microsoft Office, hardware troubleshooting, and coordination with multiple teams and vendors.

The ideal candidate will have hands-on experience, strong customer service skills, and a detail-oriented mindset to ensure high-quality technical support across the organization.

Qualifications

• Hands-on deskside or field IT support experience.
• Strong working knowledge of Windows operating systems.
• Proficient in Microsoft Office and standard business applications.
• Hardware installation, configuration, and troubleshooting skills.
• Experience with IMAC, break-fix, and end-user support.
• Basic networking, LAN/Wi-Fi connectivity, and compute/storage awareness.
• Basic knowledge of mobile device support.
• Good communication, analytical and troubleshooting abilities.
• Ability to coordinate with multiple teams, vendors, and OEMs.
• Strong focus on quality and attention to detail.

Skills

Deskside support

Windows OS

Microsoft Office

Hardware troubleshooting

IMAC

Break-fix

Networking basics

Mobile device support

Customer service

Vendor coordination

Attention to detail

Job description

Required Skills and Qualifications

• Minimum 2 years of hands-on deskside or field IT support experience.
• Strong working knowledge of Microsoft Windows operating systems.
• Working knowledge of Microsoft Office and standard business applications.
• Good hardware and software installation, configuration, and troubleshooting skills.
• Experience with IMAC, break-fix, and end-user support.
• Basic knowledge of networking, LAN/Wi-Fi connectivity, telecommunications, and compute/storage infrastructure.
• Basic knowledge of mobile device support.
• Good customer service, communication, analytical, and troubleshooting skills.
• Ability to coordinate with multiple teams, vendors, and OEMs.
• Strong focus on quality, accuracy, and attention to detail.