Information Technology Support Technician

bid.agency; Województwo mazowieckie; On-site; PLN 42,000 - 72,000; Full time

Job summary

bid.agency in Poland is seeking a motivated L2 IT Support Deskside Technician to join our IT team and ensure smooth technology operations for colleagues on site.

You will resolve escalated hardware, software, and network issues, install and maintain workstations, and manage AD/Azure AD and Microsoft 365 access, working closely with L3 teams and vendors to resolve complex problems.

Qualifications

• 3+ years in IT support or helpdesk (L1/L2)
• Solid understanding of Windows 10/11 environments
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience with ITSM tools and ITIL processes
• Strong troubleshooting skills and attention to detail

Responsibilities

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

Skills

Windows 10/11

Active Directory

Microsoft 365

ITIL ITSM

Troubleshooting

Networking basics

Deskside support

Remote support

ServiceNow

Vendor coordination

Tools

ServiceNow

Job description

We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands‑on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you’ll do

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

What we’re looking for

• 3+ years of experience in an IT support or helpdesk role (L1/L2)
• Solid understanding of Windows 10/11 environments
• Hands‑on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail

Join us in delivering high-quality IT support!