Entry-Level Front Line Support Specialist | Hybrid Kraków

Varonis; Poland; Hybrid; PLN 96,000 - 108,000; Full time

Job summary

Varonis Systems, Inc. in Kraków is hiring an entry-level Front Line Support Representative to be the first contact for customers, troubleshoot issues, guide through solutions, and run remote sessions. The hybrid role requires strong communication in English and a genuine willingness to learn.

No prior IT experience is required; you will be trained on the technical side and grow in areas like cybersecurity, SaaS, and data security.

Qualifications

• Entry-level position; no prior IT experience required.
• Strong English communication (B2/C1).
• Ability to learn technical concepts and tooling quickly.

Responsibilities

• Deliver exceptional customer support through tickets, calls, and remote sessions
• Troubleshoot and guide customers through product and configuration issues
• Respond quickly and professionally while managing multiple priorities
• Partner with internal teams to resolve customer issues efficiently
• Learn how enterprise software and cybersecurity platforms work in real-world environments
• Test new internal tools and provide feedback to improve the customer experience
• Identify process improvements and help the global Support organization work smarter

Skills

Customer service experience

English communication

Organizational skills

Curiosity and willingness to learn

Tools

Windows

Email & web browsers

SQL basics

Job description

Varonis Systems, Inc. in Kraków is hiring an entry-level Front Line Support Representative to be the first contact for customers, troubleshoot issues, guide through solutions, and run remote sessions. The hybrid role requires strong communication in English and a genuine willingness to learn.

No prior IT experience is required; you will be trained on the technical side and grow in areas like cybersecurity, SaaS, and data security.