Front Line Support Representative

Varonis Systems, Inc.; Kraków; Hybrid; PLN 96,000 - 108,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive teams

Be part of Kraków hub

Job summary

Varonis Systems, Inc. is expanding its Kraków hub and seeks an entry-level Front Line Support Representative. You will be the first point of contact for customers, troubleshooting issues, guiding through solutions, and conducting remote sessions and calls.

No IT background required—we teach the technical side as you learn. This hybrid role offers a path into technical support, cybersecurity, and SaaS technologies, with opportunities to work on global customer issues and build real career growth

Qualifications

• Experience in customer service, hospitality, retail, support, or other people-focused roles.
• Strong English communication skills (B2/C1 minimum).
• Positive attitude and willingness to learn.
• Strong organization and time-management skills.
• Calm, curious and solutions-focused under pressure.

Responsibilities

• Deliver exceptional customer support through tickets, calls, and remote sessions.
• Troubleshoot and guide customers through product and configuration issues.
• Respond quickly and professionally while managing multiple priorities.
• Partner with internal teams to help resolve customer issues efficiently.
• Learn how enterprise software and cybersecurity platforms work in real-world environments.
• Test new internal tools and provide feedback to improve the customer experience.
• Identify process improvements and help us work smarter as a global Support organization.

Skills

English communication (B2/C1)

Strong communication

Time management

Calm under pressure

Job description

Front Line Support Representative (Entry Level)

Salary: 96,000–108,000 PLN gross per year

About Varonis

At Varonis, we protect the data that powers modern business and AI.

We help organizations discover where sensitive data lives, reduce risk, and stop cyber threats before they become breaches. Trusted by thousands of organizations worldwide and backed by 24x7x365 managed detection and response, we’re building the future of data security.

As Varonis continues to grow globally, we’re excited to build our newest Support Hub in Kraków and we’re looking for curious, motivated people to grow with us.

The Opportunity

Ever been the person who enjoys figuring things out when something doesn’t work? The friend everyone calls when their laptop freezes, an app crashes, or a system behaves strangely?

You might be a perfect fit for Support!

As a Front Line Support Representative, you’ll be the first-person customers connect with when they need help. You’ll troubleshoot issues, guide customers through solutions, run remote sessions, answer inbound calls, and help people feel supported every step of the way.

This is not a script-reading call center role.

We’re looking for problem solvers, strong communicators, and people who genuinely enjoy helping others.

You don’t need a technical background to get started. If you’re curious, motivated, organized, and eager to learn, we’ll teach you the technical side.

This role is a great starting point for careers in:

Technical Support

Cybersecurity

SaaS and Cloud Technologies

CustomerSuccess

Bring the mindset. We’ll help you build the skills.

What You’ll Do

Deliver exceptional customer support through tickets, calls, and remote sessions

Troubleshoot and guide customers through product and configuration issues

Respond quickly and professionally while managing multiple priorities

Partner with internal teamsto help resolve customer issues efficiently

Learn how enterprise software and cybersecurity platforms work in real-world environments

Test new internal tools and provide feedback to improve the customer experience

Identify process improvements and help us work smarter as a global Support organization

What We’re Looking For

Experience in customer service, hospitality, retail, support, or other people-focused roles

Strong communication skills in English (B2/C1 minimum)

A positive attitude and willingness to learn

Strong organization and time-management skills

Someone who stays calm, curious, and solutions-focused under pressure

This is an entry-levelposition. No previous IT experience required.

Nice to Have

These are a bonus, not requirements:

Exposure to SaaS or cloud-based products

Additional languages -French preferred

Interest in cybersecurity or technology

Familiarity with networking, SQL, or storage concepts

Experience working in an international or multicultural environment

Why Join Varonis?

Learn valuable technical and cybersecurity skills

Join a global company with real career growth opportunities

Work with supportive teams who want to help you succeed

Be part of building a brand-new Support hub in Kraków

Gain experience in one of the fastest-growing areas in tech: AI and data security

Work Location

Hybrid role based in our Kraków city-center office:

3 days per week in the office

During onboarding and training: 5 days per week onsite

Applicants must be legally authorized to work in Poland at the time of employment. Please note we are unable to provide visa or work permit sponsorship for this role

Want to learn more about life at Varonis?

Check out our Instagram:

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.