Entry-Level Tech Support Hybrid (Kraków)

Varonis Systems, Inc.; Kraków; Hybrid; PLN 96,000 - 108,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive teams

Be part of Kraków hub

Job summary

Varonis Systems, Inc. is expanding its Kraków hub and seeks an entry-level Front Line Support Representative. You will be the first point of contact for customers, troubleshooting issues, guiding through solutions, and conducting remote sessions and calls.

No IT background required—we teach the technical side as you learn. This hybrid role offers a path into technical support, cybersecurity, and SaaS technologies, with opportunities to work on global customer issues and build real career growth

Qualifications

• Experience in customer service, hospitality, retail, support, or other people-focused roles.
• Strong English communication skills (B2/C1 minimum).
• Positive attitude and willingness to learn.
• Strong organization and time-management skills.
• Calm, curious and solutions-focused under pressure.

Responsibilities

• Deliver exceptional customer support through tickets, calls, and remote sessions.
• Troubleshoot and guide customers through product and configuration issues.
• Respond quickly and professionally while managing multiple priorities.
• Partner with internal teams to help resolve customer issues efficiently.
• Learn how enterprise software and cybersecurity platforms work in real-world environments.
• Test new internal tools and provide feedback to improve the customer experience.
• Identify process improvements and help us work smarter as a global Support organization.

Skills

English communication (B2/C1)

Strong communication

Time management

Calm under pressure

Job description

Varonis Systems, Inc. is expanding its Kraków hub and seeks an entry-level Front Line Support Representative. You will be the first point of contact for customers, troubleshooting issues, guiding through solutions, and conducting remote sessions and calls.

No IT background required—we teach the technical side as you learn. This hybrid role offers a path into technical support, cybersecurity, and SaaS technologies, with opportunities to work on global customer issues and build real career growth