Front Line Support Representative

Varonis; Kraków; Hybrid; PLN 36,000 - 42,000; Full time

Job summary

Varonis in Kraków is hiring an entry-level Front Line Support Representative to be the first point of contact for customers. You will troubleshoot, guide through solutions, and run remote sessions while learning enterprise software and cybersecurity basics.

This hybrid role suits curious, motivated individuals with strong communication in English and a desire to grow in tech and security. No prior IT experience is required, and onboarding includes hands-on training.

Qualifications

• Experience in customer service, hospitality, retail, support, or other people-focused roles.
• Strong communication skills in English (B2/C1 minimum).
• Confidence working with computers, email, web browsers, and basic Windows environments.
• A positive attitude and willingness to learn.
• Strong organization and time-management skills.
• Someone who stays calm, curious, and solutions-focused under pressure.

Responsibilities

• Deliver exceptional customer support through tickets, calls, and remote sessions.
• Troubleshoot and guide customers through product and configuration issues.
• Respond quickly and professionally while managing multiple priorities.
• Partner with internal teams to help resolve customer issues efficiently.
• Learn how enterprise software and cybersecurity platforms work in real-world environments.
• Test new internal tools and provide feedback to improve the customer experience.
• Identify process improvements and help us work smarter as a global Support organization.

Skills

Customer service

English communication

Problem solving

Multitasking

Tools

Windows OS

Remote support tools

Job description

Front Line Support Representative (Entry Level)

Kraków, Poland (Hybrid)

About Varonis

At Varonis, we protect the data that powers modern business and AI. We help organizations discover where sensitive data lives, reduce risk, and stop cyber threats before they become breaches. Trusted by thousands of organizations worldwide and backed by 24x7x365 managed detection and response, we’re building the future of data security. As Varonis continues to grow globally, we’re excited to build our newest Support Hub in Kraków and we’re looking for curious, motivated people to grow with us.

The Opportunity

Ever been the person who enjoys figuring things out when something doesn’t work? The friend everyone calls when their laptop freezes, an app crashes, or a system behaves strangely?

You might be a perfect fit for Support!

As a Front Line Support Representative, you’ll be the first-person customers connect with when they need help. You’ll troubleshoot issues, guide customers through solutions, run remote sessions, answer inbound calls, and help people feel supported every step of the way.

This is not a script-reading call center role.

We’re looking for problem solvers, strong communicators, and people who genuinely enjoy helping others.

You don’t need a technical background to get started. If you’re curious, motivated, organized, and eager to learn, we’ll teach you the technical side.

This role is a great starting point for careers in:

• Technical Support
• Cybersecurity
• SaaS and Cloud Technologies
• Customer Success

What You’ll Do

• Deliver exceptional customer support through tickets, calls, and remote sessions
• Troubleshoot and guide customers through product and configuration issues
• Respond quickly and professionally while managing multiple priorities
• Partner with internal teams to help resolve customer issues efficiently
• Learn how enterprise software and cybersecurity platforms work in real-world environments
• Test new internal tools and provide feedback to improve the customer experience
• Identify process improvements and help us work smarter as a global Support organization

What We’re Looking For

• Experience in customer service, hospitality, retail, support, or other people-focused roles
• Strong communication skills in English (B2/C1 minimum)
• Confidence working with computers, email, web browsers, and basic Windows environments
• A positive attitude and willingness to learn
• Strong organization and time-management skills
• Someone who stays calm, curious, and solutions-focused under pressure

This is an entry-level position. No previous IT experience required.

Nice to Have

These are a bonus, not requirements:

• Exposure to SaaS or cloud-based products
• Additional languages - French preferred
• Interest in cybersecurity or technology
• Familiarity with networking, SQL, or storage concepts
• Experience working in an international or multicultural environment

Why Join Varonis?

• Learn valuable technical and cybersecurity skills
• Join a global company with real career growth opportunities
• Work with supportive teams who want to help you succeed
• Be part of building a brand-new Support hub in Kraków
• Gain experience in one of the fastest-growing areas in tech: AI and data security

Work Location

Hybrid role based in our Kraków city-center office:

• 3 days per week in the office
• During onboarding and training: 5 days per week onsite

Applicants must be legally authorized to work in Poland at the time of employment

Please note we are unable to provide visa or work permit sponsorship for this role.

Want to learn more about life at Varonis?

Check out our Instagram:

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.