IT Service Desk Specialist: First‑Line Tech Support & Onboarding

Hitachi Automotive Systems Americas, Inc.; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Hitachi Vantara in Kraków seeks an IT Service Desk Specialist to provide first‑line technical support for hardware, software, and network issues, ensuring smooth daily operations.

You will log requests in the service management system, troubleshoot with users, and escalate complex problems while maintaining knowledge base and onboarding/offboarding support.

Join a global team that values collaboration, growth, and delivering reliable IT services with a customer‑centric mindset.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field.
• Bachelor's degree preferred.
• 1–3 years in an IT service desk or technical support role.
• Strong knowledge of Windows OS, Microsoft Office, and common business apps.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and chat.
• Log, categorize, prioritize, and track requests in the IT service management system.
• Resolve common IT issues, including password resets, software installs, and basic network troubleshooting.
• Escalate complex issues to second-level support while ensuring timely follow-up with users.
• Maintain up-to-date documentation in the knowledge base.

Skills

Communication skills

Problem solving

Customer-focused mindset

Team collaboration

Education

Associate's degree in Information Technology or related

Bachelor's degree preferred

Tools

ServiceNow

Jira Service Management

Job description

Hitachi Vantara in Kraków seeks an IT Service Desk Specialist to provide first‑line technical support for hardware, software, and network issues, ensuring smooth daily operations.

You will log requests in the service management system, troubleshoot with users, and escalate complex problems while maintaining knowledge base and onboarding/offboarding support.

Join a global team that values collaboration, growth, and delivering reliable IT services with a customer‑centric mindset.