Entry-Level Frontline Tech Support | Hybrid Kraków

Varonis; Kraków; Hybrid; PLN 36,000 - 42,000; Full time

Job summary

Varonis in Kraków is hiring an entry-level Front Line Support Representative to be the first point of contact for customers. You will troubleshoot, guide through solutions, and run remote sessions while learning enterprise software and cybersecurity basics.

This hybrid role suits curious, motivated individuals with strong communication in English and a desire to grow in tech and security. No prior IT experience is required, and onboarding includes hands-on training.

Qualifications

• Experience in customer service, hospitality, retail, support, or other people-focused roles.
• Strong communication skills in English (B2/C1 minimum).
• Confidence working with computers, email, web browsers, and basic Windows environments.
• A positive attitude and willingness to learn.
• Strong organization and time-management skills.
• Someone who stays calm, curious, and solutions-focused under pressure.

Responsibilities

• Deliver exceptional customer support through tickets, calls, and remote sessions.
• Troubleshoot and guide customers through product and configuration issues.
• Respond quickly and professionally while managing multiple priorities.
• Partner with internal teams to help resolve customer issues efficiently.
• Learn how enterprise software and cybersecurity platforms work in real-world environments.
• Test new internal tools and provide feedback to improve the customer experience.
• Identify process improvements and help us work smarter as a global Support organization.

Skills

Customer service

English communication

Problem solving

Multitasking

Tools

Windows OS

Remote support tools

Job description

Varonis in Kraków is hiring an entry-level Front Line Support Representative to be the first point of contact for customers. You will troubleshoot, guide through solutions, and run remote sessions while learning enterprise software and cybersecurity basics.

This hybrid role suits curious, motivated individuals with strong communication in English and a desire to grow in tech and security. No prior IT experience is required, and onboarding includes hands-on training.