Enterprise Technical Support Advocate – Hybrid Kraków

Cornerstone Research; Kraków; Hybrid; PLN 113,000 - 181,000; Full time

Job summary

Cornerstone is seeking an Advanced Technical Support Engineer to join our hybrid Kraków team. You will act as the primary technical advocate for Enterprise clients across EMEA, combining platform expertise with client management to drive system stability and success.

You will troubleshoot complex issues, translate technical details for executives, and contribute to strategic initiatives while collaborating across global teams. Fluency in English is essential.

Qualifications

• 3–5 years of experience in enterprise technical support or related roles.
• Proven ability to troubleshoot complex issues in SaaS/Cloud environments.
• Excellent written and verbal English communication with executives.
• Knowledge Management, KCS principles, and documenting complex issues is a plus.

Responsibilities

• Act as primary technical advocate for a designated portfolio of EMEA enterprise accounts, managing complex technical health, operational visibility, and key escalations.
• Provide high‑touch written and verbal support, translating backend IT technicalities into clear, executive‑ready communication for business leaders.
• Troubleshoot complex multi‑system issues, custom configurations, data feeds, and integrations using advanced diagnostic tools and log analysis.
• Replicate intricate customer workflows in test environments to isolate root causes and formulate strategic resolution plans.
• Maintain rigorous operational visibility by documenting key outcomes from customer syncs and reviews directly in case management tools to ensure seamless global team coverage.

Skills

Enterprise technical support

Technical account management

SaaS customer success

Systems consulting

API troubleshooting

Executive communication

Knowledge management

Job description

Cornerstone is seeking an Advanced Technical Support Engineer to join our hybrid Kraków team. You will act as the primary technical advocate for Enterprise clients across EMEA, combining platform expertise with client management to drive system stability and success.

You will troubleshoot complex issues, translate technical details for executives, and contribute to strategic initiatives while collaborating across global teams. Fluency in English is essential.