Enterprise Storage Support Engineer - Global 24/7 Hybrid

Hitachi Vantara; Kraków; Hybrid; PLN 120,000 - 150,000; Full time

Job summary

Hitachi Vantara Krakow is seeking an experienced technical support professional to provide remote assistance for enterprise storage, software, and infrastructure systems. You will own customer cases from triage to resolution and collaborate with global teams to resolve complex problems.

The role requires strong customer service, clear communication, and solid problem-solving in a fast-paced environment, with hybrid work 1 day per month in the Krakow office.

Qualifications

• Strong customer service focus and clear communication skills.
• Solid problem‑solving skills and ability to multitask in a fast‑paced environment.
• Experience in two or more areas: Enterprise storage (Hitachi/Dell/IBM), Fibre Channel, NAS, IP networking (TCP/IP, AD), Cloud platforms, Python / REST API, Windows, Linux, VMware, Enterprise apps (Veritas, MSCS, Oracle, Exchange).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Provide remote technical support for enterprise storage, software, and infrastructure systems.
• Troubleshoot configuration issues, product failures, and customer technical enquiries.
• Own customer cases from initial triage to resolution or escalation.
• Collaborate with global support, engineering, and services teams to resolve complex problems.
• Maintain service levels and help manage inbound support queues.
• Contribute to knowledge articles, documentation, and continuous improvement initiatives.
• Participate in 24×7 global support operations (including occasional weekends/holidays).

Skills

Customer service

Communication

Problem solving

Enterprise storage

Fibre Channel

NAS

IP networking

Cloud platforms

Python REST

Windows/Linux

VMware

Enterprise apps

Education

Bachelor’s degree or equivalent experience

Tools

Veritas

MSCS

Oracle

Exchange

Job description

Hitachi Vantara Krakow is seeking an experienced technical support professional to provide remote assistance for enterprise storage, software, and infrastructure systems. You will own customer cases from triage to resolution and collaborate with global teams to resolve complex problems.

The role requires strong customer service, clear communication, and solid problem-solving in a fast-paced environment, with hybrid work 1 day per month in the Krakow office.