German-Speaking IT Helpdesk Analyst | Hybrid (Kraków)

HCLTech; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

HCLTech is seeking a Senior IT Helpdesk Analyst to support German-speaking customers from Krakow in a hybrid role. You will assist with hardware, software, and network incidents, guiding users through corrective steps and coordinating with internal teams to resolve issues.

The role requires 1 year of IT/customer service experience, fluent German (B2) and strong English (B2), and excellent communication and problem-solving skills. Office presence in Krakow is three days per week.

Qualifications

• 1 year of IT experience in customer service or technical support.
• Fluent German (min B2) and good English (B2).
• Excellent communication and customer handling skills.
• Willingness to learn new processes and technologies.

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for end users.
• Route problems to internal support group and coordinate with vendors.
• Administer and provide User Access in various systems.
• Document problems and resolutions in the Call Tracking System.

Skills

German language

English language

Customer service

Technical support

Communication skills

Tools

ITIL

Job description

HCLTech is seeking a Senior IT Helpdesk Analyst to support German-speaking customers from Krakow in a hybrid role. You will assist with hardware, software, and network incidents, guiding users through corrective steps and coordinating with internal teams to resolve issues.

The role requires 1 year of IT/customer service experience, fluent German (B2) and strong English (B2), and excellent communication and problem-solving skills. Office presence in Krakow is three days per week.